Dynamic Facilities Coordinator with extensive experience, adept at vendor management and optimizing building operations. Proven track record in maintaining compliance and enhancing service delivery. Skilled in Excel and committed to fostering strong relationships across teams, ensuring seamless project execution and exceptional service quality.
Overview
14
14
years of professional experience
Work History
Night Manager/Loss Prevention (on call)
Ritz-Carlton
Half Moon Bay
06.2011 - Current
Maintain constant communication with hotel staff such as Banquets, Engineering Front Desk and Contractors to ensure that hotel operations are running effectively
After-hours primary contact for meeting planners to fulfill banquet requests or answer questions.
Facilitate Night meetings regarding hotel, expectations, and updates
Provided help or “lateral service” to other departments in the hotel in need of additional staff or assistance
Provided a high level of customer service and resolved issues and complaints of hotel guests and patrons by adhering to the Ritz Carlton “Gold Standards”
Respond to hotel-related calls such as noise complaints, safe assists, access request, vendor/guest escorts
Worked closely with local police departments and Federal agencies for various loss prevention issues
Assisted in hotel night audit
Organize Hotel transaction reports and receipts for the accounting department to process and document
Documented and audited hotel shuttle gas/maintenance transactions using Excel Spreadsheets
Document hotel incident reports and Loss Prevention activities using MSshift database
Issued and audited keys and hotel equipment to employees and contractors
Facilities Coordinator
Jones Lang LaSalle for Google
San Francisco
08.2021 - 04.2025
Schedule maintenance and ad hoc services for Google HVAC, Universal Power System (UPS) plumbing, and electrical assets by utilizing the CMMS System
Manage daily service requests until completion by utilizing the GUTs ticketing system
Manage building facilities and assets to ensure the labs operate at optimal levels
Maintained inventory database of equipment and supplies
Conduct Monthly and Yearly Audits of Google/JLL Facilities Assets to ensure we are compliant with City and Federal Regulations
Manage the maintenance of the building by performing repairs, also working by coordinating with building engineers, Department managers, and Google/JLL approved vendors
Collaborate with cross-functional teams to forecast and plan for equipment replacements and upgrades
Collaborate with Workstream team to help build and maintain our CMMS System
Facilities Coordinator, Transition Team (6-month project)
Google
San Francisco
02.2021 - 08.2021
Assisted with transitioning Fitbit facilities and services to the Google REWs Team
Partnered with the Google REWs team to equip our offices with COVID signage to increase awareness of social distancing and proper sanitation
Redistributed Google REWs authorized office supplies to follow Google Standards
Assisted with tracking Fitbit managed Building Facilities assets and inventory such as HVAC units to be transitioned to the Google REWs team
Assisted with return-to-office workplace in preparation for employees to return to work once COVID sanctions were lifted
Lead Workplace Technician
Fitbit
San Francisco
08.2017 - 02.2021
Managed daily service requests until completion by utilizing the Service Now ticketing system
Conducted daily building walks and inspected building assets such as HVAC systems and plumbing to ensure facilities are running at optimal levels
Coordinated and supervised office moves such as corporate re-stacks, team relocations and lab equipment relocations
Created and Tracked POs to support workplace programs by utilizing SAP
Developed and maintained excellent relationships with external vendors, contractors, and service providers to reduce delays and quality issues
Partnered with various departments to plan, set-up and support events
Security Specialist
Yelp
San Francisco
09.2016 - 06.2017
Monitored building alarm system using Lenel Alarm monitoring
Patrolled building interior to check for potential security breaches and safety hazards
Created security badges for monthly new hires and employees with missing badges
Enrolled employees in biometrics identification and security system
Monitored and assisted vendors and contractors
Created incident reports for security-related issues
Facilitated Monthly Security Presentations for New Hires
Education
Real Estate
City College of San Francisco
San Francisco, CA
Skills
Microsoft Word
Vendor management
Excel
Outlook
Access
Hardware troubleshooting and repair
Word processing
Lenel Alarm Monitoring
Ticketing system
GUTs Ticketing System
Corrigo Work Order Management
Google office
Timeline
Facilities Coordinator
Jones Lang LaSalle for Google
08.2021 - 04.2025
Facilities Coordinator, Transition Team (6-month project)
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences