Eduardo Gudino
San Francisco
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
Progress Foundation
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Residential Counselor
Progress Foundation
12.2023 - 07.2024
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed and maintained relationships with community resources to provide additional support services.
- Provided crisis management and intervention during emergency situations.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Coordinated activities and events to create safe, positive and inclusive environment.
Health Promoter
Dolores Street Community Services
12.2021 - 11.2023
- Supported office operations by expertly handling administrative needs.
- Maintained accurate records of client's visitors and in files.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Verified income, assets, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Resident Counselor
Jay Mahler Recovery Center
02.2019 - 05.2023
- Promoted positive relations between residents and staff.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated group sessions to enhance residents'' understanding of various topics related to mental health and personal growth.
- Assisted residents in achieving their goals by providing guidance on daily living skills, including personal hygiene, budgeting, meal planning, and time management.
Home Care Provider
Living Home
02.2017 - 04.2020
- Transported clients for medical and personal outings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications in accordance with doctor's instructions.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
Education
No Degree - Phlebotomy
BAMA Institute
San Francisco, CA09-2024
GED -
Five Keys
San Francisco, CA07-2023
Skills
- Staff management
- Strategic planning
- Crisis management
- Computer skills
- Teamwork and collaboration
- Team leadership
- Customer service
- Decision-making
- Time management
- Good judgment
- Goal setting
Certification
- CPR/AED Certification
Languages
English
Spanish
Timeline
Assistant Director
Progress Foundation
07.2024 - Current
Residential Counselor
Progress Foundation
12.2023 - 07.2024
Health Promoter
Dolores Street Community Services
12.2021 - 11.2023
Resident Counselor
Jay Mahler Recovery Center
02.2019 - 05.2023
Home Care Provider
Living Home
02.2017 - 04.2020
- CPR/AED Certification
No Degree - Phlebotomy
BAMA Institute
GED -
Five Keys
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