Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduardo Duque

San Marcos

Summary

Dynamic and results-driven professional with a strong background in customer service and hands-on skills. Proven ability to solve problems and communicate effectively, ensuring safety and efficiency in all tasks. Quick learner, committed to delivering exceptional service and fostering client relationships. Responsible, hard-working and disciplined individual, who can also help in collaborating with a team to produce quality work.

Overview

4
4
years of professional experience

Work History

Plumber's Apprentice

Vista Plumbing
01.2025 - Current
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Filled pipe systems with water and air to determine location of leaks.
  • Measured, threaded, and cut materials to correct angles.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Used clamps and brackets to attach pipes to walls, structures, and fixtures.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Organized and moved materials from truck to job site to support project requirements.

Driver

Hirsch Pipe and Supply
10.2024 - 01.2025
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Lead Stretch Practitioner

Stretch Zone
03.2024 - 08.2024
  • Monitored and recorded patient progress, prompting timely and appropriate interventions.
  • Created guerilla marketing techniques to help drive up customer base.
  • Maintained clients' satisfaction by providing exceptional customer service throughout the session, from check-in to check-out.
  • Preserved, restored and improved body movement of clients through assisted stretching techniques.
  • Answered phone calls to assist clients with scheduling and addressing any questions or concerns.
  • Fostered relationships with clients to retain business and expand customer base
  • Recorded progress of every client after each visit to document injuries, progressions, modifications, etc.

Lead Driver/Dispatcher

Lear Logistics
10.2022 - 04.2023
  • Trained new hires and made sure they were prepared to meet the daily delivery requirements.
  • Received emergency and non-emergency phone calls from drivers and documented all information, incidents, and issues.
  • Monitored progress of the fleet and coordinated package rescues, as needed.
  • Addressed any problems driver associates were having and provided solutions to their concerns.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer on time and in excellent condition.

Loan Customer Service Representative

Loan Depot
03.2022 - 07.2022
  • Handled high call volumes(300-600), effectively communicating verbally and nonverbally with clients on loan statuses and information verification.
  • Followed communication "scripts" when handling different topics.
  • Consistently met personal and team qualitative and quantitative targets.
  • Identified customer's needs, clarified information, researched every issue and provided solutions/alternatives.
  • Kept an average Call To Transfer score of 37.11% (Workplace Average = 29%).
  • Averaged a 98% on all random call compliance monitoring reports.

Field Operations Specialist

Peloton
12.2020 - 02.2022
  • Frequently inspected fleet to verify proper equipment operation.
  • Created the Member Feedback Form, which was an effective improvement plan in alignment with customer service goals and specifications.
  • Performed in-home repairs and maintenance.
  • Responded to Customer Inquiries during installation and committed to achieve Member Satisfaction targets.
  • Provided superior customer service and educated customers on product set-up, features and usage.
  • Contributed to the safe working environment by adhering to legislative health and safety requirements in workplace and customer homes
  • Trained new hires.

Education

High School Diploma -

Mission Hills High School
San Marcos
06-2014

Skills

  • Hand tool use
  • Power tool use
  • Customer Service
  • Active listening
  • Quick Learner
  • Clear communication
  • Problem-solving
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Plumber's Apprentice

Vista Plumbing
01.2025 - Current

Driver

Hirsch Pipe and Supply
10.2024 - 01.2025

Lead Stretch Practitioner

Stretch Zone
03.2024 - 08.2024

Lead Driver/Dispatcher

Lear Logistics
10.2022 - 04.2023

Loan Customer Service Representative

Loan Depot
03.2022 - 07.2022

Field Operations Specialist

Peloton
12.2020 - 02.2022

High School Diploma -

Mission Hills High School

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Eduardo Duque