Eduardo Diaz-Sandoval
Los Angeles
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Starbucks. Excelled in interpersonal skills development and efficient time management, consistently achieving sales goals. Demonstrated expertise in equipment maintenance and conflict resolution, contributing to positive customer experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Boba Barista
It's Boba Time
06.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Drive-Thru Cashier
Jack in the Box
02.2023 - 06.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Assisted customers with menu items and accurate order fulfillment.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Barista
Starbucks
12.2021 - 02.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Fulfillment Expert
Target
06.2021 - 09.2021
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Greeted store customers and discussed needs.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2025
High School Diploma -
John H. Francis Polytechnic Highschool
Sun Valley, CA06-2020
Skills
- Interpersonal skills development
- Equipment maintenance
- Conflict resolution
- Sales goals achievement
- Efficient time management
- Strong work ethic
- Team player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Boba Barista
It's Boba Time
06.2023 - Current
Drive-Thru Cashier
Jack in the Box
02.2023 - 06.2023
Barista
Starbucks
12.2021 - 02.2023
Fulfillment Expert
Target
06.2021 - 09.2021
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
High School Diploma -
John H. Francis Polytechnic Highschool
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