Eduardo Delcid
Hotel Shattuck Plaza
Oakland
2
Languages
6
years of professional experience
Customer service and hospitality professional with over 4 years of experience working directly with guests and customers. Background includes positions as a bellman, valet, hotel front desk agent, and front desk associate at a fitness center, along with 1 year of delivery driving experience. Familiar with the OPERA hotel system and experienced with guest check-in/check-out, answering phones, assisting with guest requests, and handling daily front desk tasks. I’m dependable, friendly, and comfortable working in fast-paced environments while providing professional service and making guests feel welcome.
Work History
Front Desk
1 Year- Assist members with check-ins, questions, and customer service.
- Process payments and help resolve membership billing issues.
- Keep gym equipment and workout areas clean and organized.
- Monitor the facility and report safety or equipment concerns.
- Assist members with equipment and general facility needs.
Front Desk Agent
1 Year 6 Months- Provide friendly and professional customer service while assisting guests with check-in, check-out, reservations, and general inquiries.
- Utilize the OPERA Property Management System (PMS) to manage reservations, guest profiles, room assignments, payments, and guest accounts.
- Handle guest requests, questions, and concerns promptly and professionally to ensure a positive guest experience.
- Coordinate with housekeeping and other hotel departments to maintain accurate room status and efficient daily operations.
- Process payments and maintain accurate guest and reservation records.
- Manage multiple tasks in a fast-paced environment while maintaining attention to detail and professionalism.
- Communicate effectively with guests and team members to resolve issues and support smooth hotel operations.policies and procedures.
- Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced hospitality environment.
Delivery Driver
5 Months- Delivered packages safely and on time to residential and business locations.
- Followed assigned delivery routes and managed daily schedules efficiently.
- Loaded, organized, and handled packages carefully to prevent damage.
- Provided professional and friendly customer service during deliveries.
- Used GPS and delivery apps to navigate routes and update delivery information.
- Followed company safety guidelines and traffic laws while driving.
Valet
8 Months- Welcomed hotel guests and provided friendly, professional customer service upon arrival and departure.
- Safely parked, retrieved, and delivered guest vehicles in a timely and organized manner.
- Assisted guests with luggage, directions, and other requests to help create a positive hotel experience.
- Maintained accurate records of vehicle keys and parking locations.
- Communicated with hotel staff and guests to coordinate vehicle retrievals and guest needs.
- Followed hotel policies and safety procedures while handling guest vehicles and personal belongings.
- Maintained a clean, professional appearance and remained attentive during busy shifts.
BELL MAN
2 Years 3 Months- Welcomed hotel guests and provided friendly, professional service throughout their arrival and departure.
- Assisted guests with luggage, transporting bags to and from rooms, vehicles, and storage areas.
- Escorted guests to their rooms and explained hotel amenities, services, and facilities.
- Responded promptly to guest requests and provided directions and local information when needed.
- Coordinated with front desk, valet, and housekeeping staff to ensure a smooth guest experience.
- Handled guest belongings carefully and maintained an organized luggage storage area.
- Provided excellent customer service while maintaining a professional and welcoming attitude.
Order Picker
1 Year- Picked and prepared customer orders accurately and efficiently.
- Located products throughout the store and prepared them for pickup or delivery.
- Packed and handled items carefully to prevent damage.
- Assisted customers with order questions and pickup requests.
- Kept work areas organized and followed safety procedures.
Education
High School Diploma
Skills
Customer service
Payment processing
OPERA PMS
Guest relations
Time management
Organizational skills
Adaptability
communicating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk
Planet Fitness
10.2025 - CurrentRead More
Front Desk Agent
Hotel Shattuck Plaza
04.2025 - CurrentRead More
Delivery Driver
AMAZON
11.2024 - 04.2025Read More
Valet
Hotel Shattuck Plaza
08.2024 - 04.2025Read More
BELL MAN
Hotel Shattuck Plaza
05.2022 - 08.2024Read More
Order Picker
Safeway
08.2020 - 08.2021Read More
BERKELEY HIGH SCHOOL
High School Diploma
Read More