Eduardo Cruz
Arcata,CA
Summary
Professional with experience in nonprofit leadership, organizational operations, board governance, and customer service environments. Background includes executive leadership roles involving communication, coordination, advocacy, and team collaboration. Recognized for adaptability, interpersonal skills, problem solving, and the ability to work effectively in fast-paced and public-facing settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Siam Orchid Thai Cuisine
07.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints swifty, increasing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new servers on menu knowledge and service protocols.
President & CEO
Associated Students of Cal Poly Humboldt
12.2024 - 05.2026
- Led strategic planning initiatives to enhance student engagement and organizational effectiveness.
- Facilitated communication between student body and university administration to address concerns and propose solutions.
- Oversaw budgeting processes to ensure financial sustainability of student programs and services.
- Served as Student Body President and was the official voice of 6,000 CPH students.
- Established organizational values which the AS Board of Directors use to align their objectives with the mission, vision, and goals of the corporation for the academic year.
- Lobbied California Assemblymembers and Senators regarding the needs of the California State University system and higher education.
- Met with the University President to advocate for the needs of CPH students and implement strategies to enhance student life.
- Created strong relationships with university administration, faculty, staff, and external partners to promote shared governance initiatives.
- Administered over 1.2 million dollars in fee revenue
Board of Directors Member
Associated Students of Cal Poly Humboldt
05.2024 - 05.2026
- Collaborated with diverse groups to enhance student engagement and representation.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decision making.
- Developed strategic initiatives to promote inclusivity across campus activities.
- Guided organization through periods of change by providing strong leadership during transitions and restructures.
- Facilitated discussions on budget allocation to optimize resource distribution.
- Led board accountability and governance initiatives that strengthened compliance, leadership standards, and operational oversight.
Legislative Vice President & COO
Associated Students of Cal Poly Humboldt
05.2024 - 12.2024
- Developed and implemented policies to improve organizational efficiency and operational effectiveness.
- Collaborated with university administration to align student services with institutional goals.
- Fostered an inclusive corporate culture that prioritized diversity, equity, and inclusion initiatives at all levels of the organization.
Sales Associate
Kohls Store
- Delivered exceptional customer service, fostering positive shopping experiences and driving customer loyalty.
- Maintained accurate inventory levels through diligent stock management and organization strategies.
- Provided customer's detailed information on promotions and sales.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Organized racks and shelves to maintain store visual appeal and engage customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Biology
California State Polytechnic University, Humboldt
12-2026
Bachelor of Science - Oregon Transfer Business
Southwestern Oregon Community College
06-2020
Associate of General Studies -
Southwestern Oregon Community College
06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Leadership team building
- Organizational leadership
- Process improvement
- Team leadership
- Critical thinking
- Complex Problem-solving
Work History
01-2020
Certification
- Education for Leadership in Public Service, The Panetta Institute for Public Policy - June 7, 2025 - June 14th, 2025
Timeline
President & CEO
Associated Students of Cal Poly Humboldt
12.2024 - 05.2026
Board of Directors Member
Associated Students of Cal Poly Humboldt
05.2024 - 05.2026
Legislative Vice President & COO
Associated Students of Cal Poly Humboldt
05.2024 - 12.2024
Server
Siam Orchid Thai Cuisine
07.2021 - Current
Sales Associate
Kohls Store
Bachelor of Science - Biology
California State Polytechnic University, Humboldt
Bachelor of Science - Oregon Transfer Business
Southwestern Oregon Community College
Associate of General Studies -
Southwestern Oregon Community College
Leadership & Committee Experience
- Member of the Presidential Search Committee of Cal Poly Humboldt, 2025
- Member of the Vice President Administration/CFO Search Committee of Cal Poly Humboldt, 2026
- Co-Chair of the Student Fee Advisory Committee, 2025-2026
- Chair of the A.S. Executive Cabinet, 2025-2026
- Chair of the Instructionally Related Activities Committee 2025-2026
- Governing Member of the California State Student Association (CSSA) 2024-2026
- A.S. Subcommittee on Finance, 2025-2026
- Member of the University Resource and Planning Committee, 2025-2026
- Served on governance, finance, and bylaws-related committees