Eduardo Coca
Bradford,ON
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Goal-driven restaurant management professional with a solid background in both front- and back-of-house positions. Specializing in bar operations, team leadership and responsible alcohol service. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Spectra Anodizing
11.2023 - Current
- Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
- Collaborated with team members to troubleshoot technical issues, resulting in reduced machine downtime.
- Contributed to a safer work environment by enforcing safety protocols and leading safety training sessions for staff members.
- Conducted routine audits of machinery to identify areas for potential improvements or necessary upgrades.
Bar Supervisor
Ático Container
10.2022 - 09.2023
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled cash accurately and prepared nightly deposits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Closed out cash register and prepared cashier report at close of business.
- Worked with distributors to add new products to bar menu.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for over Number customers daily.
- Purchased supplies according to expected demand.
- Scheduled bands, singers and musicians for live music nights.
- Followed strict recipes and drink measurements to minimize product used.
- Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Restaurant Waiter
Wings Army
03.2022 - 08.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Housekeeping Supervisor
Winstar World Casino And Resort
01.2020 - 12.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and implemented staff recognition programs to motivate and reward employees.
Captain Waiter
Bar Capri
01.2019 - 11.2020
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Completed restaurant opening and closing functions that included POS report generation.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Entreteiment
Upaep
Puebla06.2018
College - Regular Studies
Instituto Andes De Puebla
Puebla06.2012
Skills
- Schedule Management
- Ingredient Preparation
- Schedule Oversight
- Service Coordination
- Bar Management
- Restaurant Management
- Staff Training
- Cost Control
- Shift Scheduling
- Customer Relationship Building
- Inventory Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Spectra Anodizing
11.2023 - Current
Bar Supervisor
Ático Container
10.2022 - 09.2023
Restaurant Waiter
Wings Army
03.2022 - 08.2022
Housekeeping Supervisor
Winstar World Casino And Resort
01.2020 - 12.2021
Captain Waiter
Bar Capri
01.2019 - 11.2020
Entreteiment
Upaep
College - Regular Studies
Instituto Andes De Puebla
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