Eduardo Ceneta Jr.
Quezon City,PH
Summary
Experienced Application Support Specialist with a strong background in web development, database management, and system administration. Proficient in SQL scripting, UNIX/BASH scripting, Java EE, and cloud technologies including Kubernetes, Docker, and Google Cloud Platform. Demonstrates problem-solving skills with a proven track record of optimizing enterprise applications and effectively managing incidents in 24/7 environments.
Overview
8
8
years of professional experience
Work History
Intermediate Application Support
Telus International Philippines
03.2022 - Current
- Provide 24x7 monitoring and support for provisioning tools and infrastructure applications for a leading Canadian ISP.
- Respond to alerts/events and mitigate issues using Dynatrace, Splunk, Grafana, and ticketing service management tools.
- Investigate and resolve incidents in coordination with command centers and onshore support teams.
- Manage application changes, perform health checks, and validate deployments before closing change request tickets.
Data Analyst
Telus International Philippines
12.2016 - 03.2022
- Supports various data of java-based applications by investigating the scenario, generates logs to comprehend the exceptions, implementing such workarounds, handling email alerts, AutoReports, resolving stuck processes, tickets and escalations
- Projects Handled:
- Human Resource Management Web Application Tool
- Ticket Productivity Tool
- Upgraded Wireline Health Check Tool
- Scheduler
- Access Provider
- Ticket Manager Tool
- Auto-Email Dashboard Alerts
Education
Bachelor of Science - Computer Science
St. John Technological College of the Philippines
QUEZON CITY, PH06.2016
Skills
- HTML
- PHP
- MySQL
- SQL
- PHPMyAdmin
- MariaDB
- Javascript
- JQuery
- CSS
- Twitter Bootstrap v3-4
- SQL Scripting
- Toad Oracle
- UNIX
- BASH Scripting
- Java EE
- WebLogic
- WebSphere
- DynaTrace
- Grafana
- Kubernetes
- Docker
- Google Kubernetes Engine
- Google Cloud Platform
- DevOps
Awards
- Building Blocks Award, Integrating Excel VBS Application into PHP-Based Web Application, 12/01/19
- Top Performance Award, 07/01/19
- Compass Hackathon Champion, Ideate. Plan. Build. Execute, 05/01/19
- Top Performance Award, 03/01/19
- Top Performer Award, 12/01/18
- Top Performance Award, 07/01/18
- Telus Values Award, 06/01/18
- Top Performer on Escalation, 06/01/18
Languages
English
Professional Working
Timeline
Intermediate Application Support
Telus International Philippines
03.2022 - Current
Data Analyst
Telus International Philippines
12.2016 - 03.2022
Bachelor of Science - Computer Science
St. John Technological College of the Philippines
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