Eduardo Castillo
Bakersfield
Summary
Dynamic and detail-oriented professional with experience at IKEA Distribution Center, excelling in shipping procedures and inventory management. Proven ability to enhance customer loyalty through effective communication and problem-solving. Recognized for improving order processing times and fostering teamwork to achieve operational efficiency.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
IKEA Distribution Center
02.2021 - 09.2025
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Received, unpacked, and organized incoming shipments for optimal inventory management.
- Collaborated with team members to streamline order fulfillment processes and improve efficiency.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Conduent
09.2018 - 01.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Led initiatives to gather customer feedback, driving enhancements in service offerings based on insights gained.
Education
High School Diploma -
Independence High School
Bakersfield, CASkills
- Shipping procedures
- Customer Service
- Teamwork
- Attention to detail
- Time Management
- Inventory Support
- Communication
- Computer Proficiency
Timeline
Warehouse Worker
IKEA Distribution Center
02.2021 - 09.2025
Customer Service Representative
Conduent
09.2018 - 01.2021
High School Diploma -
Independence High School