Eduardo B. Samson Jr.
Quebec City,Canada
Summary
Experienced restaurant manager with a strong background in overseeing food service operations and guiding teams to deliver exceptional service and customer satisfaction. Skilled in supervising staff, implementing training programs, and ensuring compliance with health and safety regulations. Proven expertise in inventory management and creating a collaborative work environment that fosters productivity and teamwork.
Overview
18
18
years of professional experience
Work History
Food Service Supervisor
McDonald's Restaurant - Mafeli Inc
04.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Monitored food preparation, production, and plating for quality control.
Restaurant Manager 1
MFM RESTAURANT PTE LTD
08.2020 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Assistant Store Manager 2
MFM RESTAURANT PTE LTD
08.2014 - 07.2020
- Company Overview: The Manhattan Fish Market Singapore
- Responsible for Managing Food Cost and Inventory
- Responsible for Staff Hiring and Development.
- Responsible for Food Safety management.
- Responsible for Managing Labor Cost, Staff Scheduling and Payroll.
- Responsible for Restaurant’s Total Quality Management
- Responsible for Restaurant’s Sales Initiative
- Responsible for Restaurant’s Compliance to all Government Policies.
- Responsible for Restaurant’s Smooth Operation.
- Reason for Leaving: Still Employed/Promoted
Assistant Store Manager 2
GREENPLATE, INC.
07.2013 - 07.2014
- Company Overview: Chowking-ABC Guadalupe Branch
- Responsible for Product Quality Management.
- Responsible for Food Safety management.
- Responsible for Training and Development of Kitchen Personnel.
- Responsible for Store Cleanliness and Maintenance Especially in Production Area.
- Responsible for Food Cost and Paper Cost Management Especially in Production Area.
- Responsible for Store’s Sales and marketing Management.
- Responsible in Sourcing Institutional Sales- Outside sales.
- Responsible for Completeness and effectiveness of All Marketing Materials.
- Responsible in Generating Sales through different channels like tie-ups, bulk orders and walk Delivery System.
- Responsible for Designing and Implementing Effective Sales Building Initiatives.
- Responsible for Store Functions and Special Events
- Responsible for Updating Retail Trading Area for Product/Store Promotion and Awareness
- Reason for Leaving: Overseas work
Assistant Store Manager 1
FOODWEALTH, INC.
09.2010 - 06.2012
- Company Overview: Chowking-Redemptorist Branch
- Responsible for Product Quality Management.
- Responsible for Food Safety management.
- Responsible for Training and Development of Kitchen Personnel.
- Responsible for Store Cleanliness and Maintenance Especially in Production Area.
- Responsible for Food Cost and Paper Cost Management Especially in Production Area.
- Responsible for Store’s Sales and Marketing Management.
- Responsible in Sourcing Institutional Sales- outside sales.
- Responsible for completeness and effectiveness of All Marketing Materials.
- Responsible in Generating Sales through different channels like tie-ups, bulk orders and Lakad Delivery System.
- Responsible for Designing and Implementing Effective Sales Building Initiatives.
- Responsible for Store Functions and Special Events
- Responsible for Updating RTA for Product/Store Promotion and Awareness.
- Reason for Leaving: Transferred/Re-shuffle
Assistant Store Manager 1
GREEN PLATE, INC.
10.2009 - 08.2010
- Company Overview: Chowking-Abc Guadalupe Branch
- Responsible for the Store’ Total Quality Management.
- Responsible for the Store’s Overall Performance.
- Responsible for all Cost Management and Financial Management.
- Responsible for the Excellent FSC (Food, Service and Cleanliness) Performance
- Responsible for Conducting Food Safety, Cleanliness and Sanitation and Company Orientation for all Hired Staff
- Responsible for Compliance on all Government Requirements.
- Reason for Leaving: Transferred/Re-shuffle
Pro-Manager
GREEN PLATE, INC.
06.2008 - 09.2009
- Company Overview: Chowking-Abc Guadalupe Branch
- Responsible for Service Quality Management.
- Responsible for Hiring Service Staff.
- Responsible for Training and Development of all Service Staff.
- Responsible in Controlling Food Cost and Paper Cost in Dinning Area.
- Responsible in Conducting Food Safety, Cleanliness and Sanitation and Company Orientation for all Hired Staff.
- Reason for Leaving: Promoted
Head Crew
FOODWEALTH, INC.
09.2007 - 05.2008
- Company Overview: Chowking-Redemptorist Branch
- Responsible for Crew Training.
- Helps in Controlling Food Cost and Paper Cost in Dinning Area
- Responsible in Fast Serving of all Products.
- Responsible in Beverage and Ice Desserts Assembly and Back-up.
- Responsible in Dinning and Counter Cleanliness and Organization.
- Reason for Leaving: Promoted/Transferred
Service Crew
FOODWEALTH, INC.
03.2007 - 08.2007
- Company Overview: Chowking-Redemptorist Branch
- Assists in Training of Newly Hired Staff
- Responsible in Fast Serving of all Products.
- Responsible in Beverage and Ice Desserts Assembly and Back-up.
- Responsible in Dinning and Counter Cleanliness and Organization.
- Reason for Leaving: End of Contract/Promoted
Education
Bachelor of Science - Business Administration, Management
City University of Pasay
Pasay City, Philippines01.2009
Secondary - undefined
Binakayan National High School
01.2004
Elementary - undefined
Parañaque Elem. School Central
01.2000
Skills
- Service excellence
- Inventory Management
- Scheduling, Training and Development
- Profit and Loss Accountability
- Implementing sales growth strategies
- Proficient in MS Word, Excel, and PowerPoint
- Food preparation expertise
- Menu development
- Sales planning
- Team leadership
- Analytical decision making
BASIC INFORMATION
- Gender: Male
- Date of Birth: February 01, 1987
- Age: 35
- Birth Place: Paranaque City, Manila
- Marital Status: Married
- Citizenship: Filipino
Languages
English
Full Professional
French
Limited Working
tagalog
Native or Bilingual
Timeline
Food Service Supervisor
McDonald's Restaurant - Mafeli Inc
04.2023 - Current
Restaurant Manager 1
MFM RESTAURANT PTE LTD
08.2020 - 03.2023
Assistant Store Manager 2
MFM RESTAURANT PTE LTD
08.2014 - 07.2020
Assistant Store Manager 2
GREENPLATE, INC.
07.2013 - 07.2014
Assistant Store Manager 1
FOODWEALTH, INC.
09.2010 - 06.2012
Assistant Store Manager 1
GREEN PLATE, INC.
10.2009 - 08.2010
Pro-Manager
GREEN PLATE, INC.
06.2008 - 09.2009
Head Crew
FOODWEALTH, INC.
09.2007 - 05.2008
Service Crew
FOODWEALTH, INC.
03.2007 - 08.2007
Secondary - undefined
Binakayan National High School
Elementary - undefined
Parañaque Elem. School Central
Bachelor of Science - Business Administration, Management
City University of Pasay
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