Eduardo Arana
510 S Spring Street Apt 1108, Los Angeles,CA
Summary
Adept at luxury lifestyle management and event planning, I significantly enhanced client satisfaction at Astéras Kings through exceptional multitasking and interpersonal skills. My tech-savvy abilities and strong work ethic led to streamlined operations and memorable client experiences, showcasing my capability to exceed in high-pressure environments while maintaining professionalism and efficiency. No task is ever to great for me to handle, having a strong background in high-pace hospitality due to managing a restaurant in the heart of Santa Monica and to managing a 35 million dollar estate with high-end/celebrity clients and guests. I offer dynamism and professionalism.
Overview
11
11
years of professional experience
Work History
House Manager
NDA
01.2024 - 02.2025
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Managed the 35 million dollar estate effectively. In charge of all construction projects, adhering support staff, hiring and maintaining housekeeping staff, arranging dinner parties, arranging house parties, maintaining wardrobe alongside the fashion stylist, and organized all incoming parcels in a manner the client liked them (very specific process).
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
Concierge, Luxury Lifestyle Management
Astéras Kings
08.2021 - 12.2024
- Maximized client satisfaction by promptly addressing concerns and resolving issues. Handled all dinner reservations with my contacts in the industry, booking flights, arranging housekeeping, arranging landscaping, and assisting in any personal projects such as arranging events with personal chefs/servers. Prioritize in luxury lifestyle management for our clients, while also keeping anonymity for our high profile clientele. Up to 20 a day, but regularly exceeds that.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Never say no to tasks at hand, will accomplish.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. If unable to handle the situation myself, I rapidly make all of the necessary phone calls to ensure the issue is taken care of.
- Managed daily operations of our clients schedule and monitored staff performance to proactively address inefficiencies.
- Trained new concierge staff, ensuring consistent high level of service across team.
Sales and Marketing
FINABAR LLC
03.2022 - 11.2023
- Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
- Supported business development by collaborating with sales and marketing teams to identify opportunities for growth and expansion in the market.
- Aligned sales and marketing objectives through collaborative planning sessions, ensuring a cohesive go-to-market approach that maximizes potential revenue generation opportunities.
- Saw market trends within the chocolate industry to position the company to better take advantage. Got us into dozens of stores, the largest being in Erewhon markets. Was also managing the social media campaigns.
- Optimized budget allocation for maximum ROI on sales and marketing programs, ensuring the best use of resources to achieve desired results.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Restaurant Manager
Palihouse Santa Monica
05.2016 - 03.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Worked Front Desk at the hotel, handling all Front Desk responsibilities and also OVN. We used Opera.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Worked alongside the cooks and the head chef to create new menu items that satisfied customer retention.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting. Thousands of dollars of sales daily that were checked.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Also ensured that my staff were adequately satisfied with their work-life balance.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits. Did multiple photoshoot events for Vogue and other major magazines.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Barista and Shift Supervisor
Kerckhoff Coffeehouse, UCLA
08.2014 - 01.2016
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety. Operated espresso machines and commercial coffee brewers to create beverages. Cleaned them personally and made sure all of the equipment were up to spec. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Made sure all of my coworkers were happy with one and another. Would make music playlists for our college guests, and handled scheduling for all of my coworkers. Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise. Maintained inventory management.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Bachelor of Science - Psychobiology
UCLA
2018
Skills
- Luxury Lifestyle Reservations Management
- Guest Relations
- Event Planning
- Marketing
- Administrative Support
- Cash Handling
- Effective problem solving
- Interpersonal communications
- Strong Work Ethic
- Reliable punctuality
- Tech-savvy abilities
- Luxury Lifestyle Reservations Management
Languages
Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual
Personal Information
Title: Luxury Lifestyle Management
Love to create art, take fitness and health seriously.
On my spare time, I love to create art. Whether it be digital canvasses, or music, I enjoy expressing myself. I take fitness seriously and spend a lot of my free time at the gym, and meal prepping healthy meals.
Timeline
House Manager
NDA
01.2024 - 02.2025
Sales and Marketing
FINABAR LLC
03.2022 - 11.2023
Concierge, Luxury Lifestyle Management
Astéras Kings
08.2021 - 12.2024
Restaurant Manager
Palihouse Santa Monica
05.2016 - 03.2022
Barista and Shift Supervisor
Kerckhoff Coffeehouse, UCLA
08.2014 - 01.2016
Bachelor of Science - Psychobiology
UCLA
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