Summary
Overview
Work History
Education
Skills
Languages
Love to create art, take fitness and health seriously.
Timeline
Generic
Eduardo Arana

Eduardo Arana

Luxury Lifestyle Management
510 S Spring Street Apt 1108, Los Angeles,CA

Summary

Adept at luxury lifestyle management and event planning, I significantly enhanced client satisfaction at Astéras Kings through exceptional multitasking and interpersonal skills. My tech-savvy abilities and strong work ethic led to streamlined operations and memorable client experiences, showcasing my capability to exceed in high-pressure environments while maintaining professionalism and efficiency. No task is ever to great for me to handle, having a strong background in high-pace hospitality due to managing a restaurant in the heart of Santa Monica. I offer dynamism and professionalism.

Overview

10
10
years of professional experience

Work History

Concierge, Luxury Lifestyle Management

Astéras Kings
08.2021 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information. Ensured the resident handbook was adhered to, while still providing uncompromising quality in care and professionalism to our clients.
  • Maximized client satisfaction by promptly addressing concerns and resolving issues. Handled all dinner reservations with my contacts in the industry, booking flights, arranging housekeeping, arranging landscaping, and assisting in any personal projects such as arranging events with personal chefs/servers. Prioritize in luxury lifestyle management for our clients, while also keeping anonymity for our high profile clientele. Up to 20 a day, but regularly exceeds that.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Never say no to tasks at hand, will accomplish.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. If unable to handle the situation myself, I rapidly make all of the necessary phone calls to ensure the issue is taken care of.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Managed daily operations of our clients schedule and monitored staff performance to proactively address inefficiencies.
  • Trained new concierge staff, ensuring consistent high level of service across team.

Restaurant Manager

Palihouse Santa Monica
05.2016 - 03.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Worked alongside the cooks and the head chef to create new menu items that satisfied customer retention.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting. Thousands of dollars of sales daily that were checked.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Also ensured that my staff were adequately satisfied with their work-life balance.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities. Trained all of my staff professionally, and upon my departure I nominated a staff member to take my position afterwards.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits. Did multiple photoshoot events for Vogue and other major magazines. In charge of feeding the crew and all team members.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Barista and Shift Supervisor

Kerckhoff Coffeehouse, UCLA
08.2014 - 01.2016
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Made sure all of my coworkers were happy with one and another. Would make music playlists for our college guests, and handled scheduling for all of my coworkers.
  • Operated espresso machines and commercial coffee brewers to create beverages. Cleaned them personally and made sure all of the equipment were up to spec.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

Bachelor of Science - Psychobiology

UCLA
Westwood

Skills

Luxury Lifestyle Reservations Management

Guest Relations

Event Planning

Marketing

Administrative Support

Cash Handling

Effective problem solving

Interpersonal communications

Strong Work Ethic

Reliable punctuality

Tech-savvy abilities

Luxury Lifestyle Reservations Management

Languages

Spanish
Native or Bilingual
French
Elementary

Love to create art, take fitness and health seriously.

On my spare time, I love to create art. Whether it be digital canvasses, or music, I enjoy expressing myself. I take fitness seriously and spend a lot of my free time at the gym, and meal prepping healthy meals.

Timeline

Concierge, Luxury Lifestyle Management

Astéras Kings
08.2021 - Current

Restaurant Manager

Palihouse Santa Monica
05.2016 - 03.2022

Barista and Shift Supervisor

Kerckhoff Coffeehouse, UCLA
08.2014 - 01.2016

Bachelor of Science - Psychobiology

UCLA

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Eduardo AranaLuxury Lifestyle Management