Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduardo Anaya

Cathedral City

Summary

A dedicated IT professional offering 5+ years of high level experience in helpdesk operations, network administration/maintenance and critical infrastructure deployment/support with a 10 year background in Hospitality. Able to apply technical expertise and diagnostic abilities toward solving problems and maintaining usability, credibility without comprising performance. Motivated to not only maintain 100% uptime, but also maintain 100% customer satisfaction.

Overview

4
4
years of professional experience

Work History

Systems Administrator Manager

Pacific Lightwave
09.2021 - Current
  • Orchestrated Project Management operations to deliver smooth flow of daily, monthly and yearly business needs.
  • Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.

IT Technician

Morongo Casino Resort
07.2020 - 09.2021
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems
  • Configured hardware, devices and software to set up work stations for employees
  • Created help desk tickets, troubleshot and resolved desktop issues
  • Delivered onsite technical support for over 900 employees.

Sr IT Technician

Planet Bingo
09.2019 - 07.2020
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Processed multiple support requests weekly for internal and client assistance on wide range of issues.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Associate of Science - Information Technology

Mayfield College
Cathedral City, CA
08.2019

Skills

  • Knowledgeable in Meraki Cisco and IOS-XR
  • Knowledgeable in Mikrotik and Ubiquiti Devices
  • Knowledgeable in Linux based systems
  • Excellent Communication
  • Project Coordination
  • LAN and WAN Assessment
  • Automation Management
  • Python Development

Languages

Spanish
Native or Bilingual

Timeline

Systems Administrator Manager

Pacific Lightwave
09.2021 - Current

IT Technician

Morongo Casino Resort
07.2020 - 09.2021

Sr IT Technician

Planet Bingo
09.2019 - 07.2020

Associate of Science - Information Technology

Mayfield College

Similar Profiles

CREATE PROFILE
Eduardo Anaya