Marco Aurelio Brollo Pereira
DashMart by DoorDash
Vancouver,Canada
8
years of professional experience
Highly organized and detail-oriented operations professional with 5+ years of experience supporting fast-paced, process-driven environments. Skilled in problem-solving, multitasking, data tracking, and report preparation, with a strong focus on accuracy and operational efficiency. Adaptable and experienced across diverse industries, consistently delivering excellent customer support and collaborating with cross-functional teams. Seeking to leverage my operational expertise, attention to detail, and process improvement mindset as a Global Live Operations Specialist at DoorDash
Work History
Operations Associate
1 Year 8 Months- Streamlined order fulfillment processes to enhance operational efficiency.
- Implemented training programs for new associates to improve onboarding experience and performance.
- Monitored daily operations to identify areas for process improvement and cost reduction.
- Developed and contributed to special projects, including FlashFood rack organization and space optimization for inventory stocking
Warehouse Assistant - Freelance
2 Months- Moved over 50 boxes a day; Moved over 10 pallets a day with the pallet jack; Organized shelves; Organized the workplace; Loaded and unloaded goods.
Civil Servant
3 Years 2 Months- Registered and updated the files of patients; Planned weekly home visits for patients with chronic conditions; Supervised more than 5,000 patients in a designated area; Answered e-mails, phone calls and more than 20 WhatsApp messages a day; Planned over 18 health educational activities per year; Monitored pending issues of patients.
Attendant
6 Months- Provided great customer service to over 100 customers per day; Handled customer complains and resolved issues in a timely and professional way; Organized the workplace and the products in the store daily; Read and interpreted medical prescriptions; Answered customer questions and provided product recommendations.
Internship
2 Years 11 Months- Executed assistant tasks at the surveillance of the ISSQN (a tax); Searched and provided supporting documents for the auditors; Answered phone calls and over 10 e-mails a day; Helped to increase tax collection by 20% between the years of 2018 and 2019.
Education
Bachelor’s degree - Business and Administration
Diploma - International Business
Technical degree - Health Agent
Skills
Communication
Problem solving
Attention to Detail
Cross-Functional Collaboration
Adaptability
Inventory Management
Dashboard Monitoring
Microsoft Office
Google Sheets
KPI Tracking
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Associate
DashMart by DoorDash
10.2024 - CurrentRead More
Warehouse Assistant - Freelance
Riversol Skincare
10.2024 - 12.2024Read More
Civil Servant
Porto Alegre City Hall - US Morro Santana Health Unit
08.2021 - 10.2024Read More
Attendant
Droga Raia
01.2021 - 07.2021Read More
Internship
Porto Alegre City Hall
01.2018 - 12.2020Read More
UFRGS
Technical degree from Health Agent
Read More
ILAC College
Diploma from International Business
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UniRitter
Bachelor’s degree from Business and Administration
Read More