Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduard Agac-ac

Vaudreuil-Dorion,QC

Summary

Hardworking and reliable operations manager with strong ability in multitasking. Offering reliable and exceptional service. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional offering Masters Degree in Nursing Administration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Capable transport operations manager, knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives.

Experienced in managing paperwork, collecting payments and resolving issues. Meticulous Logistics Manager with desire to find effective solutions to performance issues and high freight costs. Experienced in mentoring employees and enforcing safety procedures. Offers successful career history spanning more than 7 years.

Experienced legal professional prepared to excel in prosecutorial work. Skilled in legal research, case analysis, and courtroom advocacy. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and effective communicator with passion for justice and keen eye for detail.

Overview

14
14
years of professional experience

Work History

Necropsy Prosector

Charles River Laboratories
11.2019 - Current
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Customer Service Representative

Teleperformance Canada
10.2018 - 10.2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Operations Manager

EA Trucking
01.2011 - 09.2018
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Education

Master of Arts - Nursing Administration

Liceo De Cagayan Univeristy
09.2012

Bachelor of Science - Nursing

University of San Carlos
04.2009

Skills

  • Purchasing Management
  • Fleet Dispatch
  • Budget Preparation and Management
  • Billing and Invoicing
  • Onboarding and Training
  • Problem-Solving
  • Customer Service
  • Worker Supervision
  • Critical Thinking
  • Equipment Inspection
  • Logistics Processes Planning
  • Euthanasia Assistance
  • Laboratory Testing
  • Treatment and Research Records

Languages

English
Professional Working

Timeline

Necropsy Prosector

Charles River Laboratories
11.2019 - Current

Customer Service Representative

Teleperformance Canada
10.2018 - 10.2018

Operations Manager

EA Trucking
01.2011 - 09.2018

Bachelor of Science - Nursing

University of San Carlos

Master of Arts - Nursing Administration

Liceo De Cagayan Univeristy
Eduard Agac-ac