EDUARDO TARIN
Saskatoon,SK
Summary
With a proven track record at Steven Auto Truck Limited, excel in enhancing customer satisfaction and streamlining service processes. Expertise in warranty claims management and exceptional communication skills have significantly boosted service quality and efficiency. I'm known for strong work ethic and ability to resolve complex issues, leading to a noticeable improvement in client retention and team productivity.
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking employee enthusiastic about learning Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Advisor
Steven Auto Truck Limited
02.2024 - Current
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
- Worked closely with product development teams to report bugs and suggest improvements based on real-world user experiences.
- Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
- Built strong relationships with clients by consistently delivering exceptional service and support.
- Provided comprehensive training for new team members, improving overall productivity within the department.
- Served as primary point of contact for triaging technical issues.
- Managed high call volume while maintaining excellent customer service standards and response times.
- Resolved complex technical issues for clients, leading to improved system functionality and performance.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Identified opportunities for continuous improvement by analyzing client feedback and implementing necessary changes.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Maintained up-to-date knowledge of industry trends, enabling effective recommendations on product upgrades or replacements.
- Played a key role in the successful implementation of new software systems for both internal and external users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Operations Specialist
Friendly Motors Limited Company
10.2022 - 02.2024
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
After Sales Specialist
Honda Dealership - ANC + Group Of Companies
06.2021 - 05.2022
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built strong client relationships through consistent communication and effective problem solving.
Service Manager
Honda Cars Calamba
01.2021 - 06.2021
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Manager
Dearborn Motors Company Incorporated - Ford
06.2017 - 08.2019
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
Automotive Technician
Al Boraq Automobiles- Porsche Authorized Dealer
01.2011 - 10.2016
- Participated in root cause analysis efforts to resolve complex issues related to automated equipment performance.
- Supported Engineering and Maintenance departments with training and technical support.
- Supported facility and process equipment engineering and design, integration and validation.
- Assisted maintenance personnel with complex troubleshooting.
- Performed gap analysis procedures and detailed data reviews to optimize implementation.
- Kept on track with deadlines for development cycle times.
- Supported continuous improvement initiatives by identifying opportunities for enhancing existing automated processes through data-driven analysis and recommendations.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Inspected and assembled components and consumable parts.
- Kept abreast of industry trends and advancements in automation technology, ensuring the company remained at the forefront of innovation.
- Successfully managed multiple concurrent projects involving the design, installation, and commissioning of various industrial automation systems.
- Managed documentation efforts related to the design, installation, and operation of automated systems, ensuring accurate records were maintained for future reference.
- Discussed requirements and processes with project managers and developers.
- Tested, automated and whitelisted software to be used in secure environments.
- Developed robust safety protocols for automated systems, minimizing workplace accidents and ensuring employee wellbeing.
- Maintained, debugged and optimized automation programs.
- Troubleshot software to alleviate obstacles preventing functionality.
- Leveraged strong programming skills to develop custom scripts for PLCs, HMIs, and other control system components used in automated machines.
- Tested equipment for proper operation and freedom from defects.
- Optimized production processes for increased productivity through the development of custom automation solutions.
- Trained developers and quality assurance team members in automation programs and processes.
- Collaborated with quality assurance teams to establish testing procedures that ensured all newly implemented automations met or exceeded established criteria before deployment into a live environment.
- Enhanced automation efficiency by designing and implementing advanced control systems.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Worked closely with vendors to ensure timely delivery of high-quality automation components while adhering to budget constraints.
- Updated and maintained project documentation for detailed recordkeeping.
- Supported business needs dependent on location, working with staff at all levels to produce targeted solutions.
- Created detailed test cases for use on diverse projects.
- Completed automation of functional and regression testing.
- Served as the primary point of contact for all inquiries related to automation equipment performance, troubleshooting issues as they arose and implementing corrective actions when necessary.
- Promoted a culture of innovation by sharing knowledge with colleagues and encouraging continuous learning in the field of industrial automation.
- Enhanced system reliability with rigorous testing and debugging of automation processes.
- Drove innovation by researching and applying latest advances in automation technology.
- Maintained high levels of system security, conducting regular audits of automation protocols.
Vehicle Inspector Technician
ADNOC Distribution
08.2004 - 05.2010
- Participated in ongoing professional development opportunities to stay current on best practices in vehicle inspection techniques and industry trends.
- Collaborated with team members to ensure consistency in inspection procedures, promoting a high level of quality control across the organization.
- Took photos of all damaged areas to include with repair reports.
- Elevated company reputation through consistent provision of high-quality, reliable inspection services that met or exceeded client expectations.
- Safeguarded customers from purchasing unreliable vehicles by identifying signs of previous damage or unreported accidents during pre-purchase inspections.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Reduced customer complaints by providing accurate and comprehensive inspection reports in a timely manner.
- Strengthened client relationships through clear explanations of technical terms within the context of their specific vehicle''s needs.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Supported inventory control efforts at dealerships through consistent evaluation of available vehicles'' condition before they hit the sales floor.
- Increased client satisfaction by offering tailored recommendations for vehicle maintenance and repair based on findings from inspections.
- Identified improperly repaired items and addressed with supervisor to resolve.
- Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
- Upheld a strong commitment to safety by adhering to established guidelines during all inspections, ultimately protecting both clients and fellow road users from potential hazards.
- Assisted management in developing training materials for new inspectors, ensuring that all team members were equipped with the necessary skills and knowledge to excel in their roles.
- Enhanced internal communication within the company by regularly sharing insights on common vehicle issues discovered during inspections, fostering a collaborative learning environment among colleagues.
- Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
- Cultivated trust between clients and the company by upholding a high degree of integrity when documenting findings upon completion of each inspection.
- Improved inspection efficiency by implementing streamlined processes for documentation and reporting.
- Facilitated successful used car transactions by providing impartial assessments of vehicles'' condition, enabling buyers to make informed purchasing decisions.
- Streamlined overall inspection workflow by utilizing digital tools for scheduling appointments, tracking progress, and communicating results to clients.
- Expedited the inspection process by efficiently managing time and resources, ensuring that all clients received prompt service.
- Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
Auto Service Technician
Al Otaiba Group of Co. Authorized GM and Isuzu
12.2001 - 08.2004
- Provided excellent customer service by promptly addressing concerns and explaining necessary repairs clearly and concisely.
- Troubleshot complex electrical systems efficiently, restoring proper functionality for customers'' automobiles.
- Mentored junior technicians in auto service techniques, contributing to their professional development and skillset expansion.
- Established rapport with clients through clear communication about required repairs or maintenance needs, fostering trust in the technician-client relationship.
- Demonstrated proficiency in a wide range of auto service techniques, from brake repairs to engine overhauls, showcasing versatility and adaptability within the profession.
- Collaborated with team members to complete complex repairs, resulting in improved vehicle performance.
- Upheld high-quality standards in all repair work performed through meticulous attention to detail while adhering to manufacturer guidelines.
- Implemented preventative maintenance plans for clients, extending the life of their vehicles while minimizing repair costs.
- Maintained a clean and organized workspace, ensuring a safe environment for both technicians and customers.
- Reduced wait times for customers by quickly identifying automotive issues and implementing appropriate solutions.
- Enhanced customer satisfaction by providing efficient and accurate diagnostic services for vehicle issues.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
- Conducted comprehensive inspections on vehicles to identify potential problems, ensuring optimal performance and safety.
- Consistently met or exceeded productivity goals within the workshop by prioritizing tasks effectively based on urgency and complexity.
- Participated in ongoing training programs to stay current with industry best practices, enhancing overall service quality.
- Assisted in developing standard operating procedures, leading to streamlined processes and increased efficiency.
- Optimized inventory management within the shop by diligently tracking parts usage, minimizing waste while maintaining stock levels as needed for efficient operations.
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
- Increased workshop productivity by effectively managing time and resources during auto service procedures.
- Utilized advanced diagnostic tools accurately to pinpoint vehicle malfunctions swiftly, reducing downtime for clients.
Auto Electrician
Europhil Motors Corporation
03.1998 - 03.2000
- Assisted management in implementing inventory control measures that reduced wasted resources while ensuring the availability of essential parts at all times.
- Assisted with installation of satellite navigation, DVD and other accessory systems.
- Fostered strong relationships with local dealerships and parts vendors which led to quicker delivery of needed items.
- Minimized downtime for clients by prioritizing urgent repairs when necessary.
- Learned and maintained proper safety procedures in shop and with each repair or maintenance action.
- Successfully rewired classic cars undergoing restoration while retaining original appearance.
- Provided cost estimates to customers based on volume of work and time required to fix car's electrical problems.
- Collaborated with colleagues to resolve challenging auto electrician cases, maximizing team efficiency and effectiveness.
- Improved vehicle safety by performing thorough inspections and addressing all electrical concerns.
- Effectively communicated with customers to explain technical diagnoses and recommend appropriate repair solutions tailored to their needs.
- Installed aftermarket accessories such as remote starters, alarms, GPS tracking devices, contributing to improved client security measures.
- Ensured compliance with safety regulations by following established protocols during repair procedures.
- Streamlined repair processes by maintaining well-organized workspaces, tools, and equipment inventory for optimal efficiency.
- Read and interpreted technical documentation such as drawings and diagrams.
- Rebuilt electrical units such as door controls and security systems.
Education
Automotive - Automotive Certificate
Don Bosco Technical Institute
Makati, Philippines01-1998
Skills
- Handling customer complaints
- Team player mentality
- Strong work ethic
- Customer service
- Listening skills
- Service scheduling
Accomplishments
- Achieved Philippines Service Manager -Gold by completing Actual and written with accuracy and efficiency.
- Certified Bronze Porsche Service Technician
Languages
English
Professional Working
Certification
- Certified Service Manager, Ford Philippines
- haCertified Bronze Service Tactician -Doha, Qatar
Timeline
Service Advisor
Steven Auto Truck Limited
02.2024 - Current
Operations Specialist
Friendly Motors Limited Company
10.2022 - 02.2024
After Sales Specialist
Honda Dealership - ANC + Group Of Companies
06.2021 - 05.2022
Service Manager
Honda Cars Calamba
01.2021 - 06.2021
Service Manager
Dearborn Motors Company Incorporated - Ford
06.2017 - 08.2019
Automotive Technician
Al Boraq Automobiles- Porsche Authorized Dealer
01.2011 - 10.2016
Vehicle Inspector Technician
ADNOC Distribution
08.2004 - 05.2010
Auto Service Technician
Al Otaiba Group of Co. Authorized GM and Isuzu
12.2001 - 08.2004
Auto Electrician
Europhil Motors Corporation
03.1998 - 03.2000
- Certified Service Manager, Ford Philippines
- haCertified Bronze Service Tactician -Doha, Qatar
Automotive - Automotive Certificate
Don Bosco Technical Institute
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