Summary
Overview
Work History
Education
Skills
Timeline
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Edriss Kironde

Concord

Summary

Accomplished Flight Attendant offering over 17 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Cabin

SkyWest Airlines Inc
06.2007 - Current
  • Improved turnaround times for cabin preparation by working closely with team members during busy periods.
  • Supported efforts to reduce waste by adhering to company recycling guidelines and minimizing resource usage and wastage where possible.
  • Maintained cleanliness and organization in cabins, ensuring a comfortable stay for guests.
  • Contributed to overall cabin cleanliness at all times
  • Provided personalized turndown service, creating a welcoming environment for guests in every flight.
  • Demonstrated attention to detail by identifying maintenance needs and reporting them to the appropriate department promptly.
  • Enhanced guest satisfaction by providing exceptional inflight services.
  • Upheld a professional and polished appearance at all times, reflecting the high standards of service expected by guests during their stay.
  • Participated in quarterly and annual scheduled safety training sessions, maintaining familiarity with emergency procedures and equipment locations on various aircraft types.

IT Specialist

JD Edwards
01.2004 - 09.2004
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by end users.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.

Scheduling Coordinator

Dish Network
05.2002 - 01.2004
  • Utilized multiple advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

Car Salesperson

Medved Chevrolet
03.1998 - 01.2000
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills. Was salesman of the week twice at the compny

Education

Bachelor of Science - Computer Networking

Westwood College - Denver North
Denver, CO
09.2003

Associate of Arts - Marketing

Lambeth College
Lambeth London
09.1996

Skills

  • Strong Work Ethic
  • Team player attitude
  • Emergency Response Coordination
  • Emergency Procedures
  • Emergency Response
  • Cultural Awareness
  • FAA Regulations
  • Equipment Oversight
  • Brand Promotion
  • Aviation regulations
  • Preflight briefings

Timeline

Cabin

SkyWest Airlines Inc
06.2007 - Current

IT Specialist

JD Edwards
01.2004 - 09.2004

Scheduling Coordinator

Dish Network
05.2002 - 01.2004

Car Salesperson

Medved Chevrolet
03.1998 - 01.2000

Bachelor of Science - Computer Networking

Westwood College - Denver North

Associate of Arts - Marketing

Lambeth College

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Edriss Kironde