Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development.
In my role as a Computing Support Assistant, I provided technical and customer support across the campus, assisting professors and faculty members with audiovisual (AV) technology. I performed demo to help them better understand and utilize the classroom systems. Regular checks were performed on a building-by-building basis to prevent technical disruptions during classes, ensuring a seamless experience for our clients.
I worked closely with the manager and other AV team members to report and trouble shoot technology issues, such as rebooting classroom tablet control systems and addressing various technical challenges that arose throughout the days.
I mentored high school students in the K21 STEM program, where we focused on coding and building models to tackle research questions related to preventing the spread of infectious diseases. Additionally, I guided them in understanding key design elements to improve their design skills. Which this opportunity has helped students earn a physics credit by providing a blend of theoretical instruction and hands-on experiences.
I have built an automated cold email system to reach businesses in the health, service, and trade sectors for high-ticket marketing services. My responsibilities included building and verifying a list of prospects, crafting compelling email scripts, and optimizing the system to maximize lead generation for the agency. I focused on utilizing best practices in email deliverability, personalization, and data segmentation to ensure effective outreach and higher conversion rates., verifying the contacts, and writing the script to generate as much lead as much possible for the agency.