Summary
Work History
Education
Skills
Langues
Timeline
Generic

Edouard Lumumba Mundeke

Montreal

Summary

Holder of a degree in aviation and a Commercial Pilot License with experience as a customer service representative in a well-known airline, I am passionate about aviation and have in-depth knowledge of aviation regulations and the ability to effectively manage unforeseen events.

Work History

Manager opérationnel

Olga House
01.2022 - 06.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Représentant du service clientèle

Porter Airlines
06.2023 - Actuel
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor - Business Administration

International University of Equator

Diploma - Commerce

Complexe Scolaire Espoir 1

Attestation of College Studies - Commercial Pilot Licence

Academy of Aeronautics of Montréal

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • MS office

Langues

Français
Bilingue
Anglais
Native or Bilingual
Swahili
Bilingue

Timeline

Représentant du service clientèle

Porter Airlines
06.2023 - Actuel

Manager opérationnel

Olga House
01.2022 - 06.2022

Bachelor - Business Administration

International University of Equator

Diploma - Commerce

Complexe Scolaire Espoir 1

Attestation of College Studies - Commercial Pilot Licence

Academy of Aeronautics of Montréal
Edouard Lumumba Mundeke