Edna Rich
St Malo MB
Summary
Dynamic Supervisor at SA Airlink Pty Ltd with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I foster a positive work environment and implement strategic planning to achieve organizational goals. Committed to employee development, I effectively resolve conflicts and motivate staff for optimal performance.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisor
SA Airlink Pty Ltd
12.1996 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
Languages
English
Full Professional
Certification
Have completed and passed numerous Airline training in following:
Amadeus -ticketing and reservations (including daily sales, POS, cash-up and bamking) telephonic enquires.
Health and Safety
Operations, communication with flight crew, Airline operations, delays etc
Customer complaints
Aircraft cleaning
Marketing -calling on Travel Agents and attending travel Expo. Travel and Tourism fairs
Interests
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Supervisor
SA Airlink Pty Ltd
12.1996 - 12.2020
Have completed and passed numerous Airline training in following:
Amadeus -ticketing and reservations (including daily sales, POS, cash-up and bamking) telephonic enquires.
Health and Safety
Operations, communication with flight crew, Airline operations, delays etc
Customer complaints
Aircraft cleaning
Marketing -calling on Travel Agents and attending travel Expo. Travel and Tourism fairs
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