Edna Osarumen
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
FRESH FOOD ASSOCIATE
Walmart
05.2023 - 03.2024
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Communicated effectively with suppliers to ensure timely deliveries of fresh products according to store needs.
Customer Service Cashier
Lanre Sulaimon & Co
03.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
Ontario Graduate Certificate - Agribusiness Management
Fanshawe College
Simcoe, ON02.2024
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Customer Service
Timeline
FRESH FOOD ASSOCIATE
Walmart
05.2023 - 03.2024
Customer Service Cashier
Lanre Sulaimon & Co
03.2021 - 06.2022
Ontario Graduate Certificate - Agribusiness Management
Fanshawe College
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