Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Edna Marquez

Oakland

Summary

Dynamic administrative professional with extensive experience at Patten Academy, excelling in customer service and office administration.

Overview

48
48
years of professional experience

Work History

Administrative Assistant

Patten Academy/Patten University
08.2002 - Current
  • My job involves, among other things:
    In the finance department:
    Employee payroll
    Employee insurance
    Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
    In the education department:
    New student registration
    Using and understanding the school system (RenWeb). Example: Student grades (report cards).
    I have represented Patten Academy/Patten University as a SEVIS Designated School Official, for the past 13 years which has given me the opportunity and responsibility to work with international students who wish to pursue their studies in the United States, specifically at Patten Schools.
  • Managed office communications, ensuring timely responses to inquiries and requests.
  • Coordinated scheduling of meetings, optimizing availability between parents and principal/teachers
  • Trained new administrative staff on operational protocols and software applications.
  • Greeted incoming visitors and parents professionally and provided friendly and knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensure that the personal information of school staff and students is kept strictly confidential when handling sensitive documents and records.


Spanish Teacher

Patten Academy
08.2002 - 05.2003
  • Engaging lesson plans were developed to enhance students' language acquisition and cultural understanding.
    Immersive classroom activities were facilitated, promoting students' reading and comprehension skills in Spanish.
    Student progress was assessed through individualized feedback and customized teaching strategies.

Teacher -PreK

O'Brian School
08.1987 - 05.1988
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Teacher

Several Schools
01.1978 - 10.1980
  • Developed engaging lesson plans tailored to diverse learning styles and needs.
  • Implemented innovative teaching strategies to enhance student understanding and retention.
  • Mentored new educators, fostering professional growth and collaboration within the faculty.
  • Conducted regular assessments to monitor student progress and adapt instructional methods accordingly.
  • Organized extracurricular programs, promoting student engagement beyond academic curriculum.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.

Education

Teacher -Credential - Teaching

Jose Marti School
Guatemala, City
10-1977

Bachelor of Arts - Teaching

San Carlos University
Guatemala , City

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Administrative support
  • Invoice processing
  • Microsoft PowerPoint
  • Bookkeeping
  • Attendance record management

Accomplishments

  • Over time, numerous situations of various kinds between parents, teachers and students have been successfully resolved.
  • Having had the ability to learn and put the new skills into practice and to be able to teach new coworkers who have started a new journey in their professional career here at the school office.

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Patten Academy/Patten University
08.2002 - Current

Spanish Teacher

Patten Academy
08.2002 - 05.2003

Teacher -PreK

O'Brian School
08.1987 - 05.1988

Teacher

Several Schools
01.1978 - 10.1980

Teacher -Credential - Teaching

Jose Marti School

Bachelor of Arts - Teaching

San Carlos University

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Edna Marquez