Edna Lobo
London,Canada
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Professional lending and advise specialist
TD bank
07.2023 - Current
- Helping TD customers through telephone support
- Educating 20/30 customers on a daily basis on the various secured and personal lending products available to them, and their options to protect those products.
Easyline Specialist
TD bank
01.2022 - 03.2023
- Helped TD customers through telephone support -delivered prompt, accurate and excellent customer service by cross selling bank products based on customer needs
- Followed customer service standards and complying with established banking policies to ensure customer satisfaction
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Handled 70/80 calls per day to address customer inquiries and concerns.
- Interpreted clients' needs and introduced services to fit specific requirements
Supervisor
Manpower solution, Ministry of Health, British Columbia
03.2021 - 01.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
Office supplies associate
Staples
11.2020 - 04.2021
- Provided assistance to at least 50 customers while maintaining sufficient stock in store
- Rotated and replenished stock cleaned and maintained displays as and when required - used planograms to execute in-store resets.
Support Worker
PACT
07.2019 - 07.2020
- Aided patients while providing quality care
- Supported 18 clients with mental disabilities with their day-to-day activities and routines such as meal planning, scheduling
- Updated client records half yearly
- Set and updated targets monthly and assisted them in working towards achieving it
- Created, introduced, and implemented various Microsoft Office user friendly tools for colleagues as well as patients.
Project Manager
Helen and Denis Enterprise
01.2012 - 03.2018
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Executed analysis of risks and identified risk mitigation strategies.
- Assessed business requirements to forecast annual budgetary operational costs.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and implemented data governance policies and procedures.
HR Manager
L'amar Natural Products Pvt. Ltd
09.2011 - 05.2012
- Completing day to day HR related tasks
- Managed HR departments (payroll, benefits & recruiting) for 30+ employee company and prepared all associated reports
- Regularly updated employee handbook with changes to background check requirements, onboarding and benefit packages -streamlined onboarding process for new hires, reducing average time from 10 to 4 days
- Created user friendly application forms and questionnaire's to be used by organization during staff recruitment and interviewing.
Education
Post Graduate Diploma - Post Graduate Diploma in Business Enterprises
Southern Institute of Technology
Invercargill, New Zealand 01.2019
MBA - Human Resource Management
University of Wales
UK05.2009
Diploma - General Business Studies With Major in Accounting
UCLA Extension
Los Angeles. USA 07.2001
Bachelor of Commerce - Accounting
Mumbai University
Mumbai 01.1997
Skills
- Problem solving, critical thinker
- Employee relations, Recruitment, and staffing
- Training, implementation of new policies and procedures
- Multitasking and coordination between departments, employees and organization
- Working knowledge of various platforms such as AWS, Ceridian dayforce (HRIS)
- Software knowledge -S3 , Gateway , CMOIS, IMMSBC, Microsoft office (Excel, word, Power-point, Outlook)
- Interpersonal Communication Skills
- Business development, professional relationships
Languages
English
Full Professional
Hindi
Professional Working
Certification
- Business process mapping -Air Slate Academy
- Currently pursuing business analysis fundamentals through Udemy
Profile Link
https://bold.pro/my/thomas%2Dlobo/169
Timeline
Professional lending and advise specialist
TD bank
07.2023 - Current
Easyline Specialist
TD bank
01.2022 - 03.2023
Supervisor
Manpower solution, Ministry of Health, British Columbia
03.2021 - 01.2022
Office supplies associate
Staples
11.2020 - 04.2021
Support Worker
PACT
07.2019 - 07.2020
Project Manager
Helen and Denis Enterprise
01.2012 - 03.2018
HR Manager
L'amar Natural Products Pvt. Ltd
09.2011 - 05.2012
Post Graduate Diploma - Post Graduate Diploma in Business Enterprises
Southern Institute of Technology
MBA - Human Resource Management
University of Wales
Diploma - General Business Studies With Major in Accounting
UCLA Extension
Bachelor of Commerce - Accounting
Mumbai University
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