Summary
Overview
Work History
Skills
Volunteer Work
Languages
Interests
Timeline
Generic

Edna Lee

Edmonton,Alberta

Summary

Senior Executive Assistant with a strong background in high-volume office environments, adept at delivering operational support, and driving process improvements. Proven ability to manage multiple projects simultaneously, with minimal oversight, ensuring seamless operations and enhanced productivity. Skilled in fostering positive client relations, executing marketing initiatives, and demonstrating leadership capabilities. Highly organized and detail-oriented, utilizing superior time management and problem-solving skills to meet and exceed organizational objectives.

Overview

23
23
years of professional experience

Work History

Property Administrator - Retail Division

ONE Properties
Edmonton, Alberta
02.2024 - Current
  • Organized tenant database to facilitate quick access to information.
  • Proactively followed up with tenants to resolve outstanding balances, reducing overdue payments, and improving cash flow.
  • Managed communication and repairs using Angus, Yardi Voyager, and Outlook 365, while fostering strong relationships with tenants, vendors, and building operators.
  • Streamlined vendor coordination to reduce repair costs, improve response times, and increase tenant satisfaction.
  • Assisted with annual budgets and year-end reconciliations for commercial properties, supporting accurate financial planning and tenant billing.

Executive Assistant - Retail Division

Avison Young
Edmonton, AB
05.2021 - 02.2024
  • Created advertising and email marketing campaigns for listings to bring in qualified tenants.
  • Wrote email messages, memos and business letters for principals and proofread all documentation to provide error-free correspondence.
  • Drafted and edited contractual documents in a timely manner including offers, listing agreements, and using DocuSign to obtain signatures and complete paperwork.
  • Supported team of commercial real estate brokers by preparing and updating marketing reports and managing databases.
  • Handled phone calls and emails by pre-qualifying leads to gauge interest and provide pertinent information about current property listings.
  • Gathered market research data, summarized key findings, and prepared presentations and generated reports.
  • Developed procedure and processes to achieve organizational objectives and improve office efficiency for the team.

Accounts Payable Administrator

Avison Young
Edmonton, AB
05.2020 - 05.2021
  • Problem-solved accounts payable questions on behalf of internal team members, management, and vendors.
  • Coded invoices and other records to maintain organized and accurate records.
  • Recorded cash, checks and pre-authorization transactions to complete payments from tenants.
  • Performed administrative tasks and increased office organization.
  • Entered, posted, and scanned accounts receivable documents into QuickBooks and Yardi Voyager.

Executive Assistant

Limak Investment Inc.
Edmonton, AB
07.2019 - 01.2020
  • Provided high level administrative support to the CEO.
  • Prepared files for the lawyers, accountants, insurance companies and mortgage brokers.
  • Managed databases with client correspondence, contracts, agreements, and tracked commercial buildings and lease documentations.
  • Reviewed incoming correspondence and reports for CEO, reducing dropped communications and enabling faster responses to key requests.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.

Office Manager/Inside Sales Representative

H.U.B. Marketing Ltd.
Edmonton, AB
08.2017 - 07.2019
  • Managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Guided staff through software problems, including answering questions, troubleshooting issues and training on specific uses.
  • Preparing purchase orders, quotations, invoices and maintaining billing information using QuickBooks online.
  • Documented conversations with customers in our CRM software to track requests, problems and solutions offered.

Supervisor/Event Coordinator

Northern Bear Golf Club
Sherwood Park, AB
07.2016 - 10.2017
  • Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Manage all areas of the restaurant and oversee the day-to-day activities in the restaurant to keep things running smoothly.
  • Met with potential clients to discuss and book special events.
  • Proficient in Microsoft Word, Excel and Power Point
  • Created marketing materials and posters to promote special restaurant functions.

Shift Leader

Legends Golf & Country Club
Sherwood Park, AB
04.2010 - 05.2016
  • Led a team of 7-10 employees in absence of Food & Beverage Manager.
  • Communicated effectively with all departments to ensure sufficient preparation for set up, guest finalization, inventory, and scheduled times for golf tournaments, conferences and social events.
  • Acted as a point of contact in resolving and establishing positive relationships with guests and employees.
  • Responsible for observing, training and development of new employees.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.

Regional Leader / Sales Representative

Primerica Financial Services
Edmonton, AB
10.2002 - 11.2013
  • Built reputation for company by resolving concerns from previous unhappy clients which resulted in generating new business.
  • Prepared and delivered presentations to potential clients.
  • Established client relationships based on strategies meeting client's goals.
  • Secured new leads through trade-shows, referrals, word of mouth, and follow-ups.
  • Interviewed, hired and trained new quality sales representatives.

Branch Manager / Office Administrator

Primerica Financial Services
Edmonton, AB
05.2005 - 06.2010
  • Oversaw office administration for over 30 Sales Representatives.
  • Organized, promoted company events, prepared upcoming meetings and coordinated speakers for weekly presentations.
  • Maintained event calendar and ensured that all marketing and promotional activities are carried out in a timely manner.
  • Kept branch in compliance with all financial policies, procedures and preparing for annual audits.
  • Monitored, reviewed, and performed reconciliations on securities transactions, fund transfers and withdrawals on a daily basis.

Skills

  • Microsoft 365 Office
  • Attention to detail
  • Project management
  • Training and development
  • Business networking
  • Process improvement
  • Client relationship management
  • Data organization

Volunteer Work

  • Hamper Line Volunteer, Edmonton Food Bank, 2021-2025
  • Fundraising and Volunteer Deliver Driver, Santa Anonymous, 2015-2020
  • Fundraising and Event Coordinator, Ride to Conquer Cancer Alberta, 2016
  • Crisis Intervention, Jasper Place Health & Wellness Center, 2010-2014

Languages

English, Cantonese, Mandarin

Interests

Public speaking, golfing, travelling, event planning, and community volunteering

Timeline

Property Administrator - Retail Division

ONE Properties
02.2024 - Current

Executive Assistant - Retail Division

Avison Young
05.2021 - 02.2024

Accounts Payable Administrator

Avison Young
05.2020 - 05.2021

Executive Assistant

Limak Investment Inc.
07.2019 - 01.2020

Office Manager/Inside Sales Representative

H.U.B. Marketing Ltd.
08.2017 - 07.2019

Supervisor/Event Coordinator

Northern Bear Golf Club
07.2016 - 10.2017

Shift Leader

Legends Golf & Country Club
04.2010 - 05.2016

Branch Manager / Office Administrator

Primerica Financial Services
05.2005 - 06.2010

Regional Leader / Sales Representative

Primerica Financial Services
10.2002 - 11.2013

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Edna Lee