Edna Gladstone
Prince Rupert,British Columbia
Summary
Dynamic and results-oriented professional with extensive experience at ZEDEX ENTERPRISES, excelling in customer service and problem-solving. Proven track record in enhancing guest satisfaction through effective cash handling and prompt issue resolution, leading to increased return visits. Committed to maintaining high standards of cleanliness and service excellence in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Front Desk Agent
ZEDEX ENTERPRISES
06.1998 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeper
ZEDEX ENTERPRISES
06.1998 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree -
Prince Rupert Secondary
Prince Rupert, BCSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Languages
English
Timeline
Front Desk Agent
ZEDEX ENTERPRISES
06.1998 - Current
Housekeeper
ZEDEX ENTERPRISES
06.1998 - Current
No Degree -
Prince Rupert Secondary
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