Edna Agustin
Support Worker
Fort Saskatchewan,Canada
Summary
Highly motivated professional with 15 years+ years of experience in the general industry. Seeking a challenging role where I can leverage my expertise to contribute to the company. I am enthusiastic, self-motivated, reliable, responsible, and hard-working. I am a mature team player and adaptable to all challenging situations. I can work well in a team environment and use my initiative. I can also work under pressure and adhere to strict deadlines.
Knowledgeable with solid background in providing exceptional support and resolving issues efficiently. Proven track record of enhancing team performance by facilitating effective communication and resource management. Demonstrated strong problem-solving abilities and adaptability in dynamic environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Support Worker
Jason's House
Fort Saskatchewan, AB
12.2024 - Current
- Assessing individual care needs
- Helping with meal preparation, household chores
- Administering medication
- Providing general emotional support
- Administering first Aid
Cashier
Chris No Frills
Fort Saskatchewan, AB
01.2024 - Current
- Maintaining a clean and organized workplace leadership, interpersonal, and operational skills
- Managing cash accurately, resolving customer issues
- Answered and directed telephone calls and took messages
- Assisted customers with product inquiries, providing knowledgeable recommendations for items.
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service
- Processed customer transactions efficiently and accurately using point-of-sale systems.
Community Support Worker
Lamoureux Support Services
Fort Saskatchewan, AB
02.2023 - 05.2023
- Demonstrated excellent organizational skills by accurately documenting client progress and interactions
- Explored creative problem-solving strategies with clients to improve outcomes
- Facilitated group activities and individual sessions to foster personal growth and development
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed and maintained supportive relationships with clients to encourage social engagement.
Day Housekeeping
Heartland Housing Foundation
Fort Saskatchewan, AB
01.2010 - 01.2022
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively
- Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners
- Maintained a safe working environment and quickly learned new process and procedures
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Medical Office Assistant - Medical Office Assistant
CDI College
Edmonton, AB11-2024
Bachelor of Science - Computer Science
Northwestern University
Ilocos Norte, Philippines01-1996
Skills
- Strong communication skills and phone etiquette for great instructions
- Knowledge of food preparations, presentation, and safety standards
- Flexible and collaborative team player with a passion for helping others
- Excellent customer service with friendly demeanor
- Ability to work quickly and efficiently in a fast-paced environment
- Ability to work collaboratively as part of the team
- Honest, trustworthy, responsible and hardworking
Languages
English
Full Professional
Certification
Basic First Aid Certificate 2025
Timeline
Support Worker
Jason's House
12.2024 - Current
Cashier
Chris No Frills
01.2024 - Current
Community Support Worker
Lamoureux Support Services
02.2023 - 05.2023
Day Housekeeping
Heartland Housing Foundation
01.2010 - 01.2022
Bachelor of Science - Computer Science
Northwestern University
Medical Office Assistant - Medical Office Assistant
CDI College