Edmund Sakyiamah Appiah
Kitchener,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Instructor
National Service Scheme, NSS.
08.2021 - 09.2022
- Developed comprehensive lesson plans that incorporated various learning styles, fostering an inclusive classroom environment for all students.
- Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
- Coordinated classroom lectures with laboratory assignments.
- Designed appropriate and specialized lesson plans for computer science students.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Planned and implemented curriculum to teach up-to-date technology to 25 students.
IT Technician
Edlams Consult
10.2022 - 12.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Forklift Operator
Eddypay Logistics
03.2017 - 04.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
IT Technician
Next IT Computer Services
01.2016 - 05.2017
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
Education
Bachelor of Science - Information Technology Education
University of Education Winneba
12.2021
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Helpdesk services
- Equipment Repair
- Employee Computer Support
- Software diagnosis
- Staff education and training
- Microsoft Certification
- Software Patches
- Hardware diagnostics
Languages
English
Full Professional
Timeline
IT Technician
Edlams Consult
10.2022 - 12.2023
IT Instructor
National Service Scheme, NSS.
08.2021 - 09.2022
Forklift Operator
Eddypay Logistics
03.2017 - 04.2021
IT Technician
Next IT Computer Services
01.2016 - 05.2017
Bachelor of Science - Information Technology Education
University of Education Winneba
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