Edmundo Gutierrez II
Brawley
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Technical Support Assistant position. Ready to help team achieve company goals.
Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Tutor
Upward Bound Program
09.2020 - Current
- Assisted other students with homework and provided supplementary instruction.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Helped peers build self-confidence and motivation by providing positive reinforcement and feedback.
- Responded to email and telephone requests to provide students with specific information.
- Developed valuable problem-solving strategies with peers to provide assistance in understanding difficult concepts.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Issued reports updating students, parents and teachers on student progress.
IT Technician Level 1
K-16-Collaborative
06.2023 - 08.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Maintained office PCs, networks and mobile devices.
Education
Associate of Science - Computer Information Technology
Imperial Valley College
Imperial, CA06.2024
High School Diploma -
Brawley Union High School
Brawley, CA06.2020
Skills
- Excellent communication skills
- Bilingual
- Ability to work with anyone
- IT Tech Level 1 work
Accomplishments
- Have received recognition for my work as a tutor in Upward Bound multiple times
- Received recognition for my work as an IT Technician during my internship City of Brawley
- Graduated with honors from Imperial Valley College with an A.S. in Computer Information Technology
Certification
- Cybersecurity: Imperial Valley College [June 2023]
- Computer Networking: Imperial Valley College [December 2023]
Timeline
IT Technician Level 1
K-16-Collaborative
06.2023 - 08.2023
Peer Tutor
Upward Bound Program
09.2020 - Current
Associate of Science - Computer Information Technology
Imperial Valley College
High School Diploma -
Brawley Union High School
- Cybersecurity: Imperial Valley College [June 2023]
- Computer Networking: Imperial Valley College [December 2023]
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