Edmund Worthen
San Jose
Summary
Detail-oriented customer service professional with over 6 years in high-volume dining settings. Focused on service coordination and enhancing guest experiences, while recently streamlining workflows through document digitization and records management. Capable of managing multiple priorities and delivering operational efficiency.
Overview
7
7
years of professional experience
Work History
Technician
Edge Digital, Inc.
Arlington
11.2023 - 04.2024
- Scanned and enhanced documents to produce accurate, high-quality digital records, ensuring compliance with quality standards.
- Prepared and processed large volumes of physical documents for digitization by repairing, organizing, and ensuring scan-readiness, contributing to streamlined digitization workflows.
- Organized and labeled files to optimize storage and retrieval efficiency, improving accessibility for future projects.
- Supported multi-state digitization projects for the U.S. Forest Service, adhering to strict quality standards.
Server / Host / Cashier / Busser
BJ’s Restaurant & Brewhouse
San Jose
04.2018 - 09.2023
- Delivered exceptional customer service in a fast-paced, high-traffic dining environment.
- Coordinated service for large parties, ensuring accurate and timely order delivery to enhance guest satisfaction.
- Ensured cleanliness and organization of dining and service areas to create a welcoming environment for guests.
- Developed training materials for new team members on operational procedures and service standards, facilitating smooth onboarding.
Crew Member (Multiple Roles)
Smashburger
San Jose
07.2017 - 02.2018
- Delivered consistent service quality during peak shifts to enhance customer experience.
- Oversaw opening and closing procedures, ensuring adherence to stocking and sanitation protocols.
- Executed cashiering, food preparation, cooking, and sanitation duties to maintain operational efficiency.
Education
High School Diploma -
Gunderson High School
San Jose, CASkills
- Technical troubleshooting
- Quality assurance
- Data management
- Data entry
- Document digitization
- File organization
- Customer service
Timeline
Technician
Edge Digital, Inc.
11.2023 - 04.2024
Server / Host / Cashier / Busser
BJ’s Restaurant & Brewhouse
04.2018 - 09.2023
Crew Member (Multiple Roles)
Smashburger
07.2017 - 02.2018
High School Diploma -
Gunderson High School