EDMUND EREBARIN
Port Alberni,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Teck Resources Limited
01.2021 - 05.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware and granted system permissions to new employees.
- Monitored system performance to identify potential issues.
IT Support Specialist
Doctors Of BC
06.2019 - 01.2021
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
IT Support Specialist
SAN Group
01.2015 - 05.2019
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Bachelor of Arts - Cyber Security And Support Specialist
Camosun College
Victoria, BC04.2016
Bachelor of Science - Computer And Information Systems
University of Victoria
Victoria, BC06.2015
Skills
- Application Installations
- Technical Reporting
- Application Support
- Project Implementation
- Software Implementation
- System Upgrades
- Troubleshooting
- Software Installation
- Software Diagnosis
- Technical Issue Analysis
Accomplishments
- Trained and led technical support teams of more than 20 support specialists.
- Recipient of individual and departmental awards for providing stellar client service.
- Completed intensive training in database fundamentals and software engineering.
- Resolved product issue through consumer testing.
- Increased number of resolved job tickets by 50% over previous year.
References
Available upon request.
Certification
- Certified Software Asset Manager(CSAM) Certification- 10hrs
Timeline
IT Specialist
Teck Resources Limited
01.2021 - 05.2025
IT Support Specialist
Doctors Of BC
06.2019 - 01.2021
IT Support Specialist
SAN Group
01.2015 - 05.2019
Bachelor of Arts - Cyber Security And Support Specialist
Camosun College
Bachelor of Science - Computer And Information Systems
University of Victoria
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