Edmond Chan

- Direct a global team supporting strategy & operations for Tanzu Professional Services group responsible for multi 100M annually

- Functional leader for worldwide services, unify and coordinate the strategic execution of GTM priorities in close partnership with theatre sales heads

- Design and drive long-term solution selling programs between focused on New Logo wins and consumption/ARR growth

- Design and drive customer success adoption & consumption campaigns to enhance renewal rates

- Lead planning and incentive design for sales and customer success teams oriented around ACV, ARR and adoption

- Work closely with stakeholders on Tanzu product releases and unify GTM efforts, track and coach field for GTM execution success

- Lead forecasting and pipeline management

- Manage and own quote to cash processes and execution teams

- Lead and managed sales forecasting, KPIs, go-to-market strategy initiatives, process improvement, and quote to cash

- Served as a business partner to global and theater level sales leaders, executing regular in-depth business reviews, territory/account planning, and executive reporting

- Designed and implemented software x service attach solution selling program resulting in large gains in adoption rates

- Monitored product platform health relative to customer success programs

- Oversaw pipeline management / at-risk management and forecasting

- Led integration and refinement of quote to cash and forecasting processes post VMW/PVTL acquisition

- Provided strategic support and business analytics to AMER & EMEA Leadership Teams

- Analyzed Core Platform Health and Customer Success leveraging Tableau to visualize customer lifecycle gaps

- Conducted sales forecasting and risk analysis

- Partnered with executive team on high-priority strategic projects and growth-driven initiatives leveraging data insights

- Fostered effective business partnerships across lines of business and developed a strong macro understanding of SaaS/PaaS GTM execution

- Supported AMER & EMEA Leadership Teams with business analytics, dashboards, and process implementation.

- Conducted go-to-market analytics and execution.

- Tracked, modeled, and analyzed Core Cloud Platform Health and consumption with AMER & EMEA Field Teams.

- Conducted business intelligence analytics and utilized Tableau/Salesforce Dashboard Visualization.

- Partnered with Cloud Native Services Team to execute on insights on account gaps to drive renewals and arr growth

- Oversaw 7 regions delivering 60M in revenue and 70M in sales annually as the Central and West Regional Lead

- Managed revenue forecasting and KPI generation/tracking

- Handled operational and revenue management of Central & West Region Client Engagements

- Assisted with accounting period close operations and IPO compliance preparation