Edlira Belishaku
Calgary,AB
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
Work History
Training & Change Management Specialist
Field Law
Calgary, AB
06.2022 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Reviewed documents created by team members for accuracy before distribution among stakeholders.
- Provided guidance on how best to handle resistance towards upcoming changes within the organization.
- Created assessments to evaluate the effectiveness of training programs.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Provided technical support during online training events using web conferencing tools.
- Assisted in developing training plans for new hires and existing employees.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Trained employees on new software with minimum level of frustration and training friction.
- Identified and communicated to management regarding areas needing additional training.
- Created and offered additional materials to enhance training.
- Participated in the development of change management plans to ensure successful implementation of organizational changes.
- Collaborated with stakeholders and project teams to identify and analyze business requirements for new projects and initiatives.
- Assisted in designing training programs to help employees understand the impact of organizational changes on their roles.
- Developed tools and templates used in managing organizational changes such as checklists, flowcharts, decision trees.
Legal Assistant
Field Law
Calgary, AB
02.2022 - 06.2023
- Reviewed and organized case files, documents and legal materials.
- Followed risk and compliance policies and procedures to promote business activities.
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Managed attorney's daily calendar including deadlines for filings and hearings.
- Assisted with new client intakes by completing paperwork required by law firms.
- Communicated pertinent information to clients via phone, email and mail.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Processed closing documents and transactional documents for legal review.
Legal Administrative Assistant
Blake, Cassels & Graydon
Calgary, AB
05.2018 - 02.2022
- Drafted, proofread and edited legal documents such as pleadings, motions, contracts and other correspondence.
- Organized client files, maintained calendars and scheduled meetings.
- Performed administrative tasks including filing of documents with courts or agencies.
- Answered telephone calls from clients or other members of the public seeking legal advice or assistance.
- Monitored deadlines set by courts or regulatory bodies related to specific cases being handled by the firm.
- Coordinated and scheduled meetings and telephone conferences.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Redacted confidential information from legal documents on case-by-case basis.
- Organized and prioritized case loads of 4 lawyers.
- Coordinated multiple schedules using online calendaring system.
- Followed risk and compliance policies and procedures to promote business activities.
- Maintained client confidentiality in all matters.
- Booked travel arrangements for lawyers.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Immigration Paralegal
Stewart Sharma Harsanyi
Calgary, AB
10.2017 - 05.2018
- Assisted in preparing affidavits of support and visa applications.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Reviewed immigration forms and documents for accuracy and completeness.
- Prepared legal petitions, applications, and other documents related to immigration cases.
- Conducted interviews with clients to obtain detailed information regarding their immigration status.
- Maintained organized files of all case documentation including notes from consultations.
- Coordinated translation services when needed for foreign language documents.
- Attended court hearings as required by the lawyer representing the client's case.
- Organized visa paperwork, asylum requests, translations and affidavits.
- Gathered required immigration application documents and assisted with filing.
- Processed visa and immigration services with accurate and complete applications.
- Assisted with initial client intake to obtain relevant case information and evaluated case issues and case strategy in coordination with lawyer or case manager.
- Translated documents into Albanian language for client and interpreted verbal communications to enable client to understand immigration process.
- Participated in client interviews, observed questioning process and documented information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Commercial Legal Assistant
McLennan Ross LLP
Calgary, AB
05.2010 - 10.2017
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Scanned physical documents into electronic format for storage in a secure database system.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from lawyers or clients.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Handled telephone calls, meeting plans and conference organization requirements.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Responded to client calls and inquiries to deliver applicable information.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Booked travel arrangements for firm attorneys and support staff.
Education
Certificate in Office Management
University of Calgary
Calgary, AB2017
Legal Assistant Diploma
The Southern Alberta Institute of Technology
Calgary, AB2010
Skills
- MS Office Proficient
- Office Management
- Document Preparation
- Document Editing
- Training Program Development
- Project Implementation
- New Program Development
- Verbal and Written Communication
- Project Planning
- Customer Service
- Employee Development
- Needs Assessment
- Computer Skills
- Data Management
Timeline
Training & Change Management Specialist
Field Law
06.2022 - Current
Legal Assistant
Field Law
02.2022 - 06.2023
Legal Administrative Assistant
Blake, Cassels & Graydon
05.2018 - 02.2022
Immigration Paralegal
Stewart Sharma Harsanyi
10.2017 - 05.2018
Commercial Legal Assistant
McLennan Ross LLP
05.2010 - 10.2017
Certificate in Office Management
University of Calgary
Legal Assistant Diploma
The Southern Alberta Institute of Technology
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