EDIZ EGELI
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Budtender
BUDSIDE CANNABIS
05.2020 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Restocked supplies and arranged displays.
- Prioritized helping customers over completing other routine tasks in store.
Self-Employed
Turo
06.2021 - 11.2023
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
Server
Ibiza Lounge Toronto
05.2019 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Pickup and Delivery Driver
Uber Partner
03.2018 - 06.2019
- Communicated with passengers and transported them to and from their desired destinations,
Maintained vehicle clean and in excellent condition, provided all-time excellent customer service and resolved any problematic issues
Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.
Followed and navigational directions from GPS calculated the right fare and executed multiple administrative tasks as required
Achieved and maintained a perfect 5-star Uber rating.
Self-Employed
Triple Events
06.2012 - 03.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Staffed events by maintaining roster of available personnel and reliable service providers.
Education
High School Diploma -
Victoria Park Collegiate Institution
Toronto06.2012
Skills
- Strong Interpersonal Skills
- Computer Proficiency and Microsoft Office
- G-license with clean driver abstract
- Excellent time-management and organizational skills
- Positive Customer Engagement
- Active Listening
- Customer Relations
- Customer Service
- Critical Thinking
Additional Information
Completed and obtained SmartServe and Cannabis Budtender Certification.
Successfully completed 120 hours of training and acquired TEFL (Teaching English as a Foreign Language) Certification.
Languages - English (native), (Turkish) (advanced), and Spanish (conversational).
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Professional Working
Timeline
Self-Employed
Turo
06.2021 - 11.2023
Budtender
BUDSIDE CANNABIS
05.2020 - Current
Server
Ibiza Lounge Toronto
05.2019 - 09.2021
Pickup and Delivery Driver
Uber Partner
03.2018 - 06.2019
Self-Employed
Triple Events
06.2012 - 03.2018
High School Diploma -
Victoria Park Collegiate Institution
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