Edith Yentoh Mbunwe
Gatineau,Quebec
Summary
Driven Assistant Sales Manager with a proven track record at MTN, enhancing customer satisfaction and trust while boosting sales revenue through strategic planning and relationship building. Excelled in team development and sales presentations, achieving significant performance improvements. Skilled in sales reporting and adept at fostering client relationships, contributing to sustained sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Sales Manager
Telecommunication Company MTN
Cameroon Douala
02.2018 - 12.2021
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Organized trade shows and events to showcase products, build brand awareness, and generate leads for future sales opportunities.
- Generated sales report to help upper management make effective decisions and sales plans.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Liaised between customers and product development team to recommend product improvements.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Customer Service Representative
Samsung Electronics
C
02.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Marketing
University of Dschang
DCHANG CAMEROON11.2015
High School Diploma -
Institut Universitaire Du Golfe De Guinée
Douala Cameroon11.2014
Skills
- Goals and performance
- Sales Reporting
- Team building and development
- Sales Goals
- Sales team supervision
- Sales expertise
- Relationship building and management
- Performance Improvement
- Sales Presentations
Languages
English
Full Professional
French
Elementary
Timeline
Assistant Sales Manager
Telecommunication Company MTN
02.2018 - 12.2021
Customer Service Representative
Samsung Electronics
02.2017 - 12.2017
Bachelor of Arts - Marketing
University of Dschang
High School Diploma -
Institut Universitaire Du Golfe De Guinée