Edith Yentoh Mbunwe
Telecommunication Company MTN
Gatineau,Quebec
5
years of professional experience
Driven Assistant Sales Manager with a proven track record at MTN, enhancing customer satisfaction and trust while boosting sales revenue through strategic planning and relationship building. Excelled in team development and sales presentations, achieving significant performance improvements. Skilled in sales reporting and adept at fostering client relationships, contributing to sustained sales growth.
Work History
Assistant Sales Manager
3 Years 10 Months- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Organized trade shows and events to showcase products, build brand awareness, and generate leads for future sales opportunities.
- Generated sales report to help upper management make effective decisions and sales plans.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Liaised between customers and product development team to recommend product improvements.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Customer Service Representative
10 Months- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Marketing
High School Diploma
Skills
Goals and performance
Sales Reporting
Team building and development
Sales Goals
Sales team supervision
Sales expertise
Relationship building and management
Performance Improvement
Sales Presentations
Languages
English
Full Professional
French
Elementary
Timeline
Assistant Sales Manager
Telecommunication Company MTN
02.2018 - 12.2021Read More
Customer Service Representative
Samsung Electronics
02.2017 - 12.2017Read More
University of Dschang
Bachelor of Arts from Marketing
Read More
Institut Universitaire Du Golfe De Guinée
High School Diploma
Read More