Editha Monteloyola
Edmonton,AB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Custodial Assistant
Edmonton Public School Board (Harry Ainly School)
Edmonton , AB
05.2009 - Current
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Cleaned chalkboards after each use in classrooms throughout the day.
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Team Leader, Cashier
Frescho- Heritage
Edmonton City
02.2021 - 12.2023
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with item location and price inquiries.
- Greeted customers promptly and responded to questions.
Room Attendant
Delta Hotel/ Charlton Cedar Court
Banff
07.2006 - 01.2009
- Cleaned and returned vacant rooms to occupant-ready status.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Interacted pleasantly with clients and guests when performing daily duties.
- Managed linen cart by keeping neat and organized.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Replenished each guest room with water glasses, toiletries and paper products.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
New Accounts Clerk
Bank of Philippine Islands ( Philippines)
Quezon City , Manila
05.1993 - 07.2006
- Provided support with customer inquiries regarding account balances, transactions and other related issues.
- Assisted in resolving discrepancies between bank statements and internal records.
- Verified accuracy of account information by comparing it with source documents.
- Developed comprehensive training materials for staff members related to new account processes.
- Established relationships with customers through effective communication strategies.
- Provided guidance on proper account management techniques to clients.
- Entered customer data into computer system accurately and efficiently.
- Maintained records of new accounts opened, closed or modified for future reference.
- Processed paperwork associated with the opening of new accounts including signature cards and check orders.
- Reviewed customer applications and supporting documentation to ensure all necessary information is provided.
- Ensured that all relevant laws pertaining to the opening of new accounts were followed correctly.
- Managed incoming calls from customers seeking assistance with opening new accounts.
Education
Basic Training Diploma - Medical Reception Training And Office Assistant
Medical Reception College
Edmonton, AB08-2015
Bachelor of Science - Banking And Finance
University of The East
Caloocan City , Philippines03-1992
Skills
- Administrative Support
- Multitasking
- Strong Work Ethic
- Adaptability and Flexibility
- Organizational Skills
Certification
- Workplace Hazardous Materials Information System
- First Aid/CPR
- Alberta Training for Excellence in Housekeeping
Timeline
Team Leader, Cashier
Frescho- Heritage
02.2021 - 12.2023
Custodial Assistant
Edmonton Public School Board (Harry Ainly School)
05.2009 - Current
Room Attendant
Delta Hotel/ Charlton Cedar Court
07.2006 - 01.2009
New Accounts Clerk
Bank of Philippine Islands ( Philippines)
05.1993 - 07.2006
Basic Training Diploma - Medical Reception Training And Office Assistant
Medical Reception College
Bachelor of Science - Banking And Finance
University of The East
- Workplace Hazardous Materials Information System
- First Aid/CPR
- Alberta Training for Excellence in Housekeeping
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