Edith Velasco
Madera
Summary
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
3
3
years of professional experience
Work History
Lead Medical Assistant
Bangash Family Medicine
03.2023 - Current
- Trained and mentored new medical assistants in clinical procedures and office protocols.
- Coordinated patient appointments, managing scheduling conflicts to optimize clinic efficiency.
- Implemented electronic health record (EHR) systems for improved patient data management.
- Assisted providers in examinations and procedures, enhancing patient comfort and care quality.
- Developed training materials for staff development initiatives to improve operational consistency.
- Monitored inventory levels of medical supplies, facilitating timely reordering and cost management.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Office Assistant
Bangash Family Medicine
03.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate medical records and documentation for patient files.
- Coordinated communication between healthcare providers and patients to ensure continuity of care.
- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Streamlined office procedures to improve workflow and reduce patient wait times.
- Provided support during patient intake, ensuring all necessary forms were completed accurately.
- Trained new staff on office protocols and use of medical software systems for operational effectiveness.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Athena One to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Unit Clerk
Madera Community Hospital
01.2025 - 09.2025
- Coordinated patient admissions and discharges, ensuring smooth transitions and minimal delays.
- Managed appointment scheduling, optimizing physician availability and patient flow.
- Maintained accurate medical records, adhering to compliance standards and privacy regulations.
- Supported healthcare staff through timely communication of critical information and updates.
- Trained new clerks on administrative processes, fostering a collaborative team environment.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery practices.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Education
Medical Assitant - Medical Assistant
San Joaquin Valley College
Visalia, CA03-2023
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Scheduling and appointment management
- Vital signs monitoring
- Staff oversight
- Phlebotomy expertise
- Medical office administration
- Performance improvement
- Professionalism and ethics
- Diagnostic testing assistance
- Team building and supervision
- Critical thinking
- Patient care coordination
- Inventory and supply management
- Medical terminology proficiency
- Clinical flow management
- Electronic health records management
- Medical terminology knowledge
- EMR / EHR
- CPR
- Professional bedside manner
- Electronic medical records
- Insurance verification
- Prioritizing stat orders
- Medical office management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Unit Clerk
Madera Community Hospital
01.2025 - 09.2025
Lead Medical Assistant
Bangash Family Medicine
03.2023 - Current
Medical Office Assistant
Bangash Family Medicine
03.2023 - Current
Medical Assitant - Medical Assistant
San Joaquin Valley College