Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edith Pendli

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Caterer/Ice Cream Apprentice

Marble Slab Creamery
04.2024 - Current
  • As a Caterer and Ice Cream Apprentice at Marble Slab Creamery, I provide hands-on support in event catering, product preparation, and maintaining a high standard of cleanliness and service. My role includes decorating cakes, assisting with cake orders, following detailed recipes, and ensuring that all kitchen and food safety protocols are strictly adhered to. I contribute to the smooth operation of the store and provide excellent customer service for both in-store and off-site events.
  • Key Responsibilities:
  • Catering Support & Event Preparation:
  • Assist in preparing and setting up for catering events by transporting necessary equipment, supplies, and pre-made items to event locations.
  • Prepping the trailers to ensure that they are clean and ready for catering events and for when the shift is over.
  • Ensuring that all products are first-in, first-out and switching product out when necessary.
  • Updating prices and flavours to the customers.
  • Ice Cream Cake Decoration & Product Preparation:
  • Follow specific recipes and guidelines to create customized ice cream cakes and treats for customer orders and catering events.
  • Decorate cakes with various toppings and icing, ensuring high-quality presentation and consistency.
  • Prepare ice cream desserts and mix-ins for customer orders, ensuring each product meets Marble Slab's premium standards.
  • Assist in daily preparation tasks, including baking, cake assembly, and portioning for catering orders.
  • Adherence to Kitchen Safety & Sanitation Standards:
  • Follow strict food safety protocols and cleanliness standards to maintain a safe and hygienic kitchen environment.
  • Clean and sanitize kitchen equipment, prep areas, and service stations regularly, adhering to Marble Slab's health and safety guidelines.
  • Ensure that all utensils, tools, and equipment are properly sanitized before and after use.
  • Customer Service & Sales:
  • Assist customers in-store, providing personalized service and recommendations based on their preferences.
  • Handle custom ice cream cake orders, including taking details, offering suggestions, and ensuring timely preparation and quality.
  • Manage customer transactions through the POS system, ensuring cash handling and order processing accuracy.
  • Resolve any customer complaints or issues professionally, ensuring a positive experience.
  • Team Collaboration & Store Operations:
  • Work closely with the team to ensure the store is well-organized, stocked, and prepared for daily operations and catering events.
  • Ensuring that supplies are replenished and stored properly for efficient use.
  • Participate in team efforts to ensure the store maintains a clean and welcoming atmosphere for customers.
  • Key Skills & Attributes:
  • Strong attention to detail in cake decoration and product preparation
  • Ability to follow recipes and maintain consistency in product quality
  • Solid understanding of kitchen safety, food handling, and sanitation procedures
  • Excellent customer service skills, with the ability to tailor service to individual customer needs
  • Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
  • Ability to work well in a team, supporting colleagues to achieve common goals
  • Flexibility to travel to off-site catering events and assist with various tasks
  • Familiarity with POS systems and basic cash handling

Front End Supervisor/Cashier

Metro
09.2017 - 08.2023
  • In my role as a Front End Supervisor/Cashier at Metro, I undertook a leadership position overseeing front-end operations while actively contributing to a positive customer experience. My responsibilities ranged from supervising cashier activities to ensuring the smooth flow of customer transactions and maintaining high service standards.
  • Led and supervised front-end cashier staff, ensuring seamless coordination during peak hours, and maintaining optimal staffing levels.
  • Provided training to new cashiers, emphasizing customer service standards, transaction accuracy, and efficient workflow.
  • Fostered a customer-centric environment by ensuring that all team members adhered to Metro's service standards and consistently delivered friendly and efficient service.
  • Addressed customer inquiries, concerns, and feedback with professionalism, aiming to resolve issues promptly and enhance customer satisfaction.
  • Oversaw cashier operations as well as self-check outs, ensuring accurate and efficient processing of customer transactions through cash, credit, and electronic payment methods.
  • Coordinated with other departments to address product availability.
  • Assisted in monitoring inventory control measures, including overseeing product returns, exchanges, and refunds.
  • Great organizational skills with bagging customers groceries as well as facing the stores isles and customer service area.
  • Scanning and memorizing codes for produce for efficiency, and worked with rainchecks, tax exempt, coin stars, and lottery tickets.
  • Ensures that the night tasks are completed; bringing the cashier tills in at the end of the shift, ensuring that all audits are accounted for, paying out pharmacy department, responsible with the safe codes in the office, balancing lottery tickets, doing garbage calls for all departments, securing the perimeter at the end of the night to ensure the store is both alarmed and locked up.
  • Ensuring that employees are following the safety codes of conduct.

Garden Centre Manager

Metro
05.2023 - 07.2023
  • As the Garden Centre Manager at Metro, I spearheaded the operations and strategic development of the garden center, contributing to the store's overall success. My role involved overseeing all aspects of the garden center, from plant care and merchandising to customer service and team management.
  • Managed and led a team of dedicated garden center staff, fostering a positive and collaborative work environment.
  • Provided training and guidance on plant care, customer service, and merchandising, ensuring that the team was well-equipped to meet customer needs.
  • Orchestrated visually appealing displays of plants inside the garden center and the displays at the front of the store to enhance the customer shopping experience.
  • Collaborated with vendors to ensure a diverse and high-quality product selection, aligning with seasonal trends and customer preferences.
  • Oversaw inventory levels, monitored product turnover, and collaborated with suppliers to maintain a well-stocked and diverse stock of products.
  • Implemented an efficient system for tracking inventory in a book with tabs that explained each product.
  • Provided expert advice on plant care, gardening techniques, and product selection, fostering a knowledgeable and approachable atmosphere within the garden center.
  • Addressed customer inquiries, resolved issues, and ensured a high level of customer satisfaction.
  • Ensured compliance with health and safety regulations.
  • Updating signage daily and ensuring that product was properly in the system. Ensuring the upkeep of the plants; watering 2-3 times a day, deadheading plants, ensuring which plants needed shade or sun.

Key Holder/Sales Associate

Suzy Shier
07.2022 - 01.2023
  • As a Key Holder/Sales Associate at Suzy Shier, I held a multifaceted role that combined leadership responsibilities with hands-on customer service and sales expertise. In this dynamic position, I contributed to the overall success of the store by ensuring operational efficiency, driving sales, and providing exceptional service to our valued customers.
  • Assumed key holder responsibilities, including opening and closing the store, managing cash registers, and overseeing daily operations in the absence of management.
  • Provided guidance and support to sales associated, fostering a collaborative and positive team environment.
  • Demonstrated a strong understanding of Suzy Shier's products offerings, enabling me to effectively assist customers with their fashion choices and contribute to increased sales.
  • Maintained visual merchandising standards to create an inviting and on-brand store atmosphere.
  • Collaborated with the team to execute merchandise displays, window setups, and promotional visuals, attracting customers and enhancing the overall shopping experience.
  • Assisted in monitoring and managing inventory levels, ensuring products were well-stocked and organized for optimal customer accessibility.
  • Providing exceptional customer service by addressing inquiries, resolving issues, and facilitating smooth transactions at the cash register.
  • Assisted in training new team members on store policies, product knowledge, and customer service standards.
  • Implemented loss prevention measures, including monitoring and preventing theft, and ensuring adherence to security protocols.
  • Managed cash registers accurately, handling cash, credit, and other payment methods with precision, as well as cashing out employees through the proper process and paperwork.
  • Kept track of range and how much was sold hourly, counting money at the end of the night, depositing the money and logging.
  • Ensuring that the fitting rooms were clean and all the clothes were put back to their designated located in the store.
  • Assisted in the daily reconciliation of cash drawers and contributed to financial reporting processes.

Sales Associate and Cashier

Bath and Bodyworks
09.2019 - 06.2020
  • During my tenure as a Sales Associate at Bath & Body Works, I played a crucial role in creating a delightful and memorable shopping experience for customers. Working within a dynamic retail environment, I developed a strong passion for customer service and a comprehensive understanding of the company's products.
  • Greeted and engaged customers in a friendly and approachable manner, fostering a positive and inviting atmosphere in the store.
  • Assisted customers in finding the perfect products, offering detailed product knowledge, and providing personal recommendations.
  • Ensured the store's visual merchandising standards were consistently met, contributing to an appealing and organized shopping environment.
  • Proactively upsold products and encouraged add-on purchases to enhance the customer's shopping experience and maximize sales revenue.
  • Collaborated with team members to execute promotional displays and effectively communicate marketing initiatives to customers.
  • Addressed customer inquiries, concerns, and returns with professionalism and a focus on customer satisfaction.
  • Worked collaboratively with fellow sales associated and store management to achieve common goals and maintain a positive and supportive team culture.
  • Processed customer transactions accurately using the POS system, ensuring the integrity of financial transactions, and maintaining cash register balances.
  • Processed cash, credit, coupons, refunds, tax exempt, and assisted customers with the loyalty program.

Cashier

Real Canadian Superstore
01.2017 - 06.2017
  • As a dedicated cashier at the Real Canadian Superstore, I played a pivotal role in providing exceptional customer service and ensuring seamless transactions for patrons. My tenure at the grocery store equipped me with valuable skills in handling various cashiering responsibilities and interacting effectively with a diverse customer base.
  • Processed customer transactions accurately and efficiently using the POS system, handling cash, credit, and electronic payments.
  • Maintained a high level of accuracy in cash handling and consistently balanced cash drawer at the end of each shift.
  • Greeted customers warmly, fostering a positive check-out experience.
  • Stayed updated on promotions and discounts.
  • Worked collaboratively with other cashiers and store staff to maintain a cohesive and efficient work environment.

Education

Bachelor's - History of Visual Art and Culture

Brock University
St. Catharines, ON
06.2025

High school diploma or GED -

Our Lady of Mount Carmel Secondary School
Mississauga, ON
06.2019

Skills

  • Drawer balance and transactions
  • POS systems
  • Management skills
  • Customer service skills
  • Conflict resolution
  • Organization
  • Gardening
  • Trained supervisor
  • Dependent
  • Supervising Experience
  • Catering (1 year)
  • Good communication skills
  • Store opening and closing procedures
  • Team Management
  • Critical thinking and problem solving
  • Cashier audits and reports
  • Customer service (9 years)
  • Cash-handling
  • Leadership skills
  • Pricing
  • Retail Management

Certification

  • The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act
  • April 2024 to Present
  • The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) work together to promote equality and accessibility in Ontario. The Human Rights Code protects individuals from discrimination and ensures equal opportunities in areas like employment, housing, and services. The AODA, on the other hand, sets out a process for developing and enforcing accessibility standards to improve accessibility for people with disabilities.
  • Driver's License
  • SafeCheck Advanced Food Safety Certification
  • May 2024 to May 2029
  • This course is equivalent to ServSafe, TrainCan Advance.fst, and FoodSafe 1 & 2 Food Handlers Certification. SafeCheck Advanced Food Safety is a government recognized Food Safety Certification Course in every part of Canada.
  • Topics covered include: Food Safety in the News, Laws, Regulation, and Inspection, How Food Can Make Us Sick (Hazards in Food), Employee and Visitor Hygiene, Facilities and Equipment, Purchasing, Receiving, and Storage, Preparing and Serving Safe Food (time & temp control), Cross-Contamination, Sanitation, Waste & Pest Control, Your Food Safety Program HACCP.
  • OSSD (Ontario Secondary School Diploma) Certificate

Languages

English
Native or Bilingual
Hungarian
Native or Bilingual
French
Elementary
German
Elementary

Timeline

Lead Caterer/Ice Cream Apprentice

Marble Slab Creamery
04.2024 - Current

Garden Centre Manager

Metro
05.2023 - 07.2023

Key Holder/Sales Associate

Suzy Shier
07.2022 - 01.2023

Sales Associate and Cashier

Bath and Bodyworks
09.2019 - 06.2020

Front End Supervisor/Cashier

Metro
09.2017 - 08.2023

Cashier

Real Canadian Superstore
01.2017 - 06.2017

Bachelor's - History of Visual Art and Culture

Brock University

High school diploma or GED -

Our Lady of Mount Carmel Secondary School

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Edith Pendli