EDITH NEBREJA
St. John's Newfoundland,Newfoundland And Labrador
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous with over 15 years of experience in business industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
Work History
Assistant Manager
A&W® Restaurants
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant Manager
Jollibee Foods Corporations
12.2015 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
Assistant Restaurant Manager
Jollibee Foods Corporations
06.2006 - 12.2015
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
BBA - Management
Polytechnic University of The Philippines
Philippines04.2006
Skills
- Customer Relationship Management
- Stage Shows
- Employee Performance Evaluations
- Customer Relations
- Training and Development
- Inventory Tracking and Management
- Orientating and Training
- Product and Service Knowledge
- Retail Operations Management
- Customer Service and Satisfaction
Timeline
Assistant Manager
A&W® Restaurants
09.2021 - Current
Restaurant Manager
Jollibee Foods Corporations
12.2015 - 12.2019
Assistant Restaurant Manager
Jollibee Foods Corporations
06.2006 - 12.2015
BBA - Management
Polytechnic University of The Philippines
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