Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edit Omar

Toronto,Canada

Summary

Dynamic and performance-driven business professional with customer service experience with over 10 years of experience in customer retention, negotiations, and profit growth. Proven track record in building strong relationships and delivering customized financing solutions that exceed targets. Expertise in streamlining processes to enhance organizational efficiency and improve customer experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Manager

BMW Toronto
Toronto, ON
04.2025 - 06.2025
  • Delivered exceptional customer experiences by understanding client needs and providing tailored financing solutions.
  • Successfully presented and sold aftermarket warranties to enhance customer ownership satisfaction.
  • Coordinated daily deliveries of sold units in collaboration with Sales, Service staff, and customers.
  • Prepared documentation for final delivery, ensuring accuracy and compliance with company policies.
  • Processed end-of-month targets for new and used cars while managing lease buyouts.
  • Handled deposits and cash transactions for all completed deals efficiently.
  • Built strong client relationships, focusing on recognition of individual needs.
  • Streamlined administrative processes related to deliveries to ensure timely execution.

Financial Services Specialist

Sym-Tech Dealer Services
Toronto, ON
05.2023 - 10.2024
  • Implemented strategies to enhance performance and address client purchasing needs.
  • Generated detailed reports summarizing daily sales objectives and accomplishments.
  • Assisted and trained F&I managers in executing turnover procedures efficiently.
  • Developed strong communication skills to foster relationships with the sales team.
  • Attended management meetings, recorded directives, and provided insights for dealership procedural improvements.

Financial Services Manager

Markham Honda
TORONTO, ON
11.2021 - 04.2023
  • Consistently met and exceeded sales targets throughout tenure.
  • Trained sales team to effectively structure and finalize turnovers.
  • Coordinated daily office operations to enhance workflow efficiency.
  • Delivered exceptional customer service experience before, during, and after sales transactions.

Financial Services Manager

Maple Hyundai
TORONTO, ON
05.2021 - 10.2021
  • Presented finance and lease options to clients, securing approvals from Prime and Subprime lenders.
  • Facilitated timely appointments and funding of deals.
  • Supplied clients with aftermarket products, including Gap and Extended warranties.

Financial Services Manager

Volvo of Toronto
TORONTO, ON
08.2006 - 06.2020
  • Assisted customers with vehicle purchases, lease returns, and business office inquiries.
  • Prepared all necessary documents, including cash, finance, and lease contracts.
  • Sold aftermarket products such as extended warranties and appearance care plans.
  • Submitted credit applications to relevant lending institutions for funding approval.
  • Ensured timely receipt of funding for completed transactions.
  • Addressed customer inquiries regarding vehicle purchases and lease options.
  • Facilitated lease buyouts and transfers to meet customer needs.

Volvo Brand Specialists

Volvo of Toronto
TORONTO, ON
02.2016 - 08.2016
  • Qualify customer inquire and showcase desired vehicle and follow ups.
  • Close deals and insure smooth delivery.

Audi Sales Specialist

Audi Downtown Toronto
TORONTO, ON
05.2013 - 11.2015
  • Selling both new and used cars as well as business office related product.
  • Reporting to Sales Manager on activities, strategize on closing deals writing up sales contracts.

Education

Certification - Marketing

Centennial College
TORONTO, ON
05.2006

Skills

  • Effective communication
  • Positive attitude
  • Organizational efficiency
  • Sales management
  • Relationship building
  • Negotiation skills
  • Client assessment
  • Proficiency in MS Office and applications

Certification

  • Sym-Tech Dealer Service Certified Specialist
  • LGM F/I Certification
  • First Canadian Certification
  • Audi Academy Globally accredited

Timeline

Business Manager

BMW Toronto
04.2025 - 06.2025

Financial Services Specialist

Sym-Tech Dealer Services
05.2023 - 10.2024

Financial Services Manager

Markham Honda
11.2021 - 04.2023

Financial Services Manager

Maple Hyundai
05.2021 - 10.2021

Volvo Brand Specialists

Volvo of Toronto
02.2016 - 08.2016

Audi Sales Specialist

Audi Downtown Toronto
05.2013 - 11.2015

Financial Services Manager

Volvo of Toronto
08.2006 - 06.2020

Certification - Marketing

Centennial College

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