EDISON LUZANA
Burnaby,BC
Summary
Driven parts advisor with a track record of optimizing customer experience and operational success. Skilled in inventory management, vendor collaboration, and mentoring team members, ensuring the delivery of high-quality service and products.
Overview
10
10
years of professional experience
Work History
Parts Advisor
BOUNDARY HYUNDAI
Vancouver, BC
04.2021 - Current
- Assisted customers in selecting appropriate parts for their vehicles.
- Processed customer orders and ensured timely delivery of parts.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Collaborated with vendors to source high-quality automotive components.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Resolved customer inquiries and complaints with professionalism and care.
Team Leader
MCDONALDS
Burnaby, BC
07.2017 - 03.2021
- Earned promotion to leadership position for demonstrating strong work ethic and delivering exceptional customer service.
- Delegated daily tasks to team members, enhancing overall group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Organized finished pieces by counting, sorting, and stacking, facilitating efficient retrieval.
Crew Member
QUIZNOS SUB
Burnaby, BC
05.2016 - 01.2017
- Processed customer transactions at checkout, ensuring accurate payments and efficient bagging for a smooth purchasing experience.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Cleaned tables and equipment after each customer, swept floors, and refilled stock to support a hygienic environment.
- Balanced cash drawer and prepared bank deposits at end of shift to maintain accurate financial records.
Education
Tourism
CANADIAN TOURISM COLLEGE
Vancouver, BC01-2018
Aircraft Maintenance Engineering
BCIT RICHMOND
Richmond, BC01-2017
High School Diploma -
Burnaby Central Secondary
Burnaby, BC06-2016
Skills
- Parts procurement
- Inventory management
- Order fulfillment
- Vendor collaboration
- Quality control
- Customer relationship management
- Communication skills
Timeline
Parts Advisor
BOUNDARY HYUNDAI
04.2021 - Current
Team Leader
MCDONALDS
07.2017 - 03.2021
Crew Member
QUIZNOS SUB
05.2016 - 01.2017
Tourism
CANADIAN TOURISM COLLEGE
Aircraft Maintenance Engineering
BCIT RICHMOND
High School Diploma -
Burnaby Central Secondary