EDINA BUHAIN
Toronto
Summary
Results-driven administrative professional with 12 years of experience in office management, customer service, and sales support. Seeking an administrative role that leverages my expertise in clerical tasks, client data management, and efficient office operations. Since taking my maternity leave and starting my family, I'm eager to join a forward-thinking organization where I can contribute my organizational and customer-focused skills to streamline processes and enhance productivity.
Overview
13
13
years of professional experience
Work History
Business Administrator
Prudent Financial Inc.
03.2014 - 11.2021
- Demonstrated proficiency in performing a wide range of clerical duties, including but not limited to mail management, document duplication, faxing, filing, scanning, and delivering exceptional telephone and in-person customer service
- Efficiently managed office supplies inventory, ensuring seamless daily operations by restocking essential items as needed
- Utilized Microsoft Excel and an advanced CRM system to meticulously calculate and prepare payout and invoice amounts, maintaining a high degree of accuracy and compliance with financial regulations
- Exemplified strict confidentiality and discretion in managing sensitive client information, reinforcing trust and data security
- Spearheaded the coordination and management of meetings, appointments, and travel arrangements, optimizing executives' schedules and ensuring seamless logistics.
Call Centre Associate
Greenwich Associates
03.2012 - 10.2014
- Managed high volumes of inbound and outbound calls, adhering to strict timeframes while maintaining a professional and customer-centric approach
- Drove revenue growth by successfully promoting and selling a diverse range of VISA credit card products, including First Class Travel, Classic Travel, and Aeroplan Platinum, through comprehensive product knowledge and persuasive communication
- Demonstrated product expertise, providing accurate and well-informed responses to customer inquiries, thereby enhancing customer satisfaction and trust
- Facilitated the processing of applications, orders, and forms with attention to detail, contributing to a streamlined workflow and customer satisfaction
- Leveraged strong communication skills to design and administer surveys, capturing valuable customer feedback and data to inform business strategies.
Shift Supervisor
Wendy's Restaurant
01.2009 - 02.2012
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Places and receives product along with performing monthly inventory.
- Practices excellent food safety and sanitation practices and complies with all H&S standards.
Education
Business Administration Management -
Seneca College
Skills
- Customer Service
- Computer Proficiency
- Data Management
- Time Management
- Organization
- Attention to Detail
- Problem-Solving
- Document Management
- Customer Relationship Management (CRM)
- Effective Communication
- Fluent in English and Tagalog
Timeline
Business Administrator
Prudent Financial Inc.
03.2014 - 11.2021
Call Centre Associate
Greenwich Associates
03.2012 - 10.2014
Shift Supervisor
Wendy's Restaurant
01.2009 - 02.2012
Business Administration Management -
Seneca College
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