Edilyn Villanueva Quito
Brampton
Summary
Energetic, agile and proactive doer who can deliver on the details that matter in a fast-paced environment. Ability to work effectively independently and a team player. Experienced individual providing high-quality administrative support to various departments and with a high level of ownership and accountability. Solid with written and verbal communication skills, strong organizational, interpersonal and task prioritization skills. Analytical problem solver, detail-oriented and tenacious with thirst to deliver.
Overview
13
13
years of professional experience
Work History
Administration Support Officer
BMO Financial Group
08.2015 - 01.2020
- Performed administrative functions such as filing, faxing and handling inbound and outbound calls
- Provides centralized administrative support to managers, Underwriters and Funding
- Coordinators including miscellaneous support like photocopying, printing and binding, typing documents, faxing internal documents and following up
- Assist and maintained rapport with customers to provide best solutions on their questions and inquiries
- Provide follow-up and maintenance of loan files at set-up and at pay out, ensuring all policies and procedures are adhered to
- Perform back-up function and support to collection group to ensure that processes are streamlined in ongoing basis
- Prepare and dispatch outgoing mail, interfacing with selected couriers to ensure packages have been delivered within established timeframes
- Global Address list to ensure all staff receives e-mail communications
- Update and maintain various BMO and Automotive Finance specific business and client databases ensuring information is up-to-date, accurate and consistent
- Assist and coordinated with managers on escalations, training new staff and other activities to provide efficient operation
- Audited funded files, reports and suspense accounts on daily basis to ensure financial transactions (i.e. Clawback, early payouts, suspense reports, processing cheues, refunds or cross charges to various general ledgers and cost centers), loan amendments and are processed in adherence to BMO policies.
Customer Service Representative
Body Blitz Spa
09.2015 - 06.2016
- Received and assisted clients and escorted them to correct destinations
- Promptly responded to general inquiries from members, staff and clients via telephone, mail, e-mail and fax
- Answered and directed inbound phone calls
- Take verbal and written messages
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments
- Resolve customer complaints and facilitated conflict resolutions
- Entrusted with daily reconciliation of cash transactions
- Processed customer transactions and balanced daily financial revenue reports
- Trained new hires on how to schedule appointments, opening and closing duties, and how to generate and balance daily financial revenue reports
- Opening and closing responsibilities; ordering products when necessary.
Entry Level Accounting Clerk
Naawa Corporation
08.2014 - 06.2016
- Maintained accounting records by making copies and filing documents
- Reconciled bank statements by comparing statements with general ledger
- Created purchased orders and submitted invoices using QuickBooks
- Maintained accounting databases by entering data and processing backups accurately by using QuickBooks program
- Verified financial reports by running performance analysis software program
- Determined value of depreciable assets by running depreciation software program
- Protected organization's value by keeping information confidential
- Updated job knowledge by participating in educational opportunities
- Accomplished accounting and organization mission by completing related results as needed.
Certified Nursing Assistant
Leisureworld Nursing Home
11.2008 - 09.2014
- Commended for chart accuracy, effective collaboration, patient relations and consistent delivery of empathetic care
- Ensured accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
- Assisted residents with activities of daily living including helping with meals, hygiene, transferring using assistive devices, bathing, dressing, and grooming
- Administered prescribed oral medications, under written direction of Physicians and Registered Nurse
- Trained new employees on daily tasks and facilities standard operating procedures
- Adhere to all safety guidelines, nursing home protocols and regularities.
Collection Agent
Iqor Canada
06.2007 - 09.2011
- Ability to handle high call volume and improve company collections
- Dealt with customers diligently, courteously and professionally while collecting payments
- Initiated strategies for collection processes and procedures
- Dealt with outbound and inbound calls and answered questions from customers satisfactorily
- Achieved monthly collection goals
- Collaborated with accounts receivable staff regarding collection of payments
- Developed alternative payment plans with help from A/R department then persuaded customers diligently to pay past due amounts by negotiating payment plans
- Retained customer loyalty by acknowledging customer's financial situations then negotiated settlements or monthly payment allowances within specific client guidelines
- Assisted managers with training new employees and other activities to provide efficient operation and to achieve collection goals.
Receptionist
Evans Ford Lincoln
10.2007 - 09.2009
- Greeted and directed customers to right departments
- Create and maintain logs of people coming in and going out of facility, for security purposes
- Ascertain that reception area is kept clean and tidy at all times while keeping up with appearance of professionalism
- Assisted in creating and maintaining records of all sales and purchases
- Prepared vouchers and bills for automobile sales and purchases, by following company protocol.
Education
Technology and Health Care - Certified Nursing Assistant
Everest College of Business
Toronto, Ontario2007
Payroll Technology Practicum -
Seneca College
Toronto, Ontario2014
Accounting and Payroll Administration Diploma (Honors Graduate) - Accounting And Payroll Administrator
Everest College
2014
Accounting And Finance - Accounting And Finance
Everest College of Business
Toronto, Ontario2014
Skills
- Business Correspondence
- Customer Inquiries
- Attention to Detail
- Payment Collection
- Purchase Orders
- Submitting Invoice
- Deadline Adherence
- Microsoft Office Suite
- Quickbooks
- ADP
Timeline
Customer Service Representative
Body Blitz Spa
09.2015 - 06.2016
Administration Support Officer
BMO Financial Group
08.2015 - 01.2020
Entry Level Accounting Clerk
Naawa Corporation
08.2014 - 06.2016
Certified Nursing Assistant
Leisureworld Nursing Home
11.2008 - 09.2014
Receptionist
Evans Ford Lincoln
10.2007 - 09.2009
Collection Agent
Iqor Canada
06.2007 - 09.2011
Technology and Health Care - Certified Nursing Assistant
Everest College of Business
Payroll Technology Practicum -
Seneca College
Accounting and Payroll Administration Diploma (Honors Graduate) - Accounting And Payroll Administrator
Everest College
Accounting And Finance - Accounting And Finance
Everest College of Business
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