Edilberto Perez
Compton
Summary
Dynamic customer service professional with a proven track record at Atención al Cliente, excelling in troubleshooting and process optimization. Recognized for attention to detail and the ability to thrive under pressure, I effectively enhance customer experiences while ensuring compliance and quality assurance. Mastered software tools to streamline operations and improve efficiency.
Overview
3
3
years of professional experience
Work History
Tecnico Matriceria
Atención al Cliente
08.2025 - 12.2028
- Utilized customer service software to streamline inquiry and complaint management processes.
- Facilitated troubleshooting of technical issues for clients, ensuring timely resolution.
- Facilitated collaboration among team members to optimize customer experience strategies.
- Oversaw meticulous documentation of customer interactions and feedback to enhance quality assurance processes.
- Mastered product features to deliver expert support to customers.
- Demonstrated agility in adjusting to shifting priorities and workload demands in a dynamic environment.
- Executed process improvements to optimize efficiency in managing customer requests.
- Ensured safety compliance by rigorously following established protocols and guidelines.
Education
Certificado - Matriceria
Cecati
Mexico06-2025
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Tecnico Matriceria
Atención al Cliente
08.2025 - 12.2028
Certificado - Matriceria
Cecati