Edgardo Perez-Sanchez
Sacramento
Summary
Casino Host with extensive experience at Cache Creek Casino Resort, specializing in relationship management with VIP clients. Bilingual in Spanish, excels in customer service and account management, contributing to over $10 million in client engagement. Proven leadership in training initiatives and team performance enhancement in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Casino Host
Cache Creek Casino Resort
Brooks
03.2022 - 03.2025
- Bilingual host with experience working with guests of varying cultures and backgrounds
- Managed a book of 350 clients worth over $10 million
- Profiled VIP players to establish and build relationships with to encourage play and/or trips to the casino
- Developed long term and repeat customers by building personal relationships to help customize their casino experience
Lead Server, C2 Steak and Seafood
Cache Creek Casino
Brooks
12.2012 - 02.2022
- Promoted from Server Assistant to Server after satisfying extensive understanding of menu and wine list
- Ability to pair and upsell wine, cocktails, and specialty menu items
- Lead server - oversaw new employee training and continued employee refinement, oversaw coordination with other departments
Server, Chang Shou
Cache Creek Casino
Brooks
11.2011 - 12.2012
- Experience in fast-paced, upper-casual dining restaurant with full bar
- Experience with diverse co-workers and guests
Education
Bachelor's degree - Business Administration
Sacramento State
Sacramento, CA07-2026
Associates Degree - Business
American River College
Sacramento, CA01.2019
Skills
- Microsoft Office proficiency
- Sales and upselling
- Communication skills
- Leadership and adaptability
- Spanish fluency
- Interpersonal skills
- Inbound marketing expertise
- Casino operations knowledge
- Retail sales experience
- Hospitality services
- Bilingual communication
- Marketing strategies
- Restaurant experience
- Customer service excellence
- Guest services management
- Account management
- Customer relationship management
- Data analysis
- Event planning
Languages
Spanish - Bilingual/Native
References
- John, Kirk, Director of Marketing, 561-451-6788, Cache Creek Casino Resort
- Robert, Pine, Food and Beverage Director, 916-600-4609, Colusa Casino
- Rodrigo, Cuevas, Executive Chef, 530-902-0037, Lafayette Park Hotel and Spa
- Alberto, Verdi, Planning Consultant, 415-595-2466, Fidelity Investments
Languages
Spanish
Native/ Bilingual
Accomplishments
- Quickly rose to top 5 performer in company
- Exceeded book of business growth of 4% every quarter to meet company standards
- Met requirements of book growth every quarter as expected from company
References
References available upon request.
Timeline
Casino Host
Cache Creek Casino Resort
03.2022 - 03.2025
Lead Server, C2 Steak and Seafood
Cache Creek Casino
12.2012 - 02.2022
Server, Chang Shou
Cache Creek Casino
11.2011 - 12.2012
Bachelor's degree - Business Administration
Sacramento State
Associates Degree - Business
American River College
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