EDGARD DESIRE OYEN
Ottawa,ON
Summary
Dynamic Telecom Site Technician with proven success at High Quality Ltd, enhancing network performance by 15% through effective troubleshooting and preventive maintenance. Skilled in microwave transmission and team collaboration, I excel in managing projects and training junior technicians, ensuring timely and quality service delivery in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecom Site Technician
High Quality Ltd(Telecoms Enterprise, Specialized in Installation, Commissioning, Deployment)
12.2022 - 05.2025
- Provided on-site technical support at the commissioning stage and issue troubleshooting for
microwave, thus minimizing network outage by 30%.
Has performed more than 200 microwave commissioning/ installation quality checking, 98% of
getting through.
Mitigated issues and troubleshooting outages in test and maintenance phases, bringing service to
operational within SLA 95% of time.
Provided technical support, preventive maintenance and system upgrades that increased network
performance KPIs by 15%.
Supported the Engineering Manager with engineer implementation plans and execution including
managing 5-10 sub-contractor teams to ensure work was performed in a timely and quality manner
Field Service Technician
ERICSSON CAMEROUN (Managed Services)
12.2015 - 12.2022
- Diagnosed and resolved network issues across various telecommunications systems.
- Installed and configured equipment to meet client specifications and standards.
- Conducted routine maintenance and preventive checks on network infrastructure.
- Collaborated with engineering teams to implement system upgrades effectively.
- Trained junior technicians on best practices for field service operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
Education
High School Diploma -
Trios College
Ottawa, ON06-2027
Skills
- Teamwork and collaboration
- Routine maintenance
- Problem-solving
- Time management
- Attention to detail
- Networks: 2G/3G/4G, SDH, FTTH, MPLS, DWDM, Microwave Transmission
- Tools: RAD WIN, OTDR, JIRA, Warehouse Management Systems, Agile Project Management, Team
Leadership, Troubleshooting
Languages
French
Native or Bilingual
English
Professional Working
Certification
Microsoft Azure Fundamentals (AZ-900) 2025
ISO/IEC 27001 Lead Implementer 2025
DevOps Generalist 2024
ITIL 4 Foundation 2024
Lean Six Sigma White Belt 2023
PSM I – Professional Scrum Master 2023
PMP – Project Management Professional 2022
Timeline
Telecom Site Technician
High Quality Ltd(Telecoms Enterprise, Specialized in Installation, Commissioning, Deployment)
12.2022 - 05.2025
Field Service Technician
ERICSSON CAMEROUN (Managed Services)
12.2015 - 12.2022
High School Diploma -
Trios College