Strategic leader with extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise.
Overview
18
18
years of professional experience
Work History
Origin Data Capture Team Leader
United Parcel Service, UPS
01.2018 - 11.2023
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Provide coaching & error discussion to Operator.
Conducting PCM (Pre-work communication meeting).
Process immediate origin request for any key entry urgency via email and chat.
Accomplishing all reports done on time.
Collaborating with ODC TL for any updates and country reminders.
US Matching Team Leader
United Parcel Service, UPS
03.2010 - 12.2017
Make sure to meet all target deadlines/cut off time set by Origin.
Coaching Staff.
Communicate to Origin for any updates and urgency.
ABCC Compiler
United Parcel Service, UPS
05.2007 - 03.2010
Load flight details in OPSYS.
Do admin jobs.
Do compiling jobs.
Monitor flight clearances.
Communicate to Origin for any flight delays.
Custom Processor
Amertron Incorporated
12.2005 - 05.2007
Prepare documents for shipment inbound and outbound.
Process shipping documents at Customs.
Monitor inbound and outbound shipments.
Education
Bachelor of Science - Office Administration Major in Travel Management
Holy Angel University
Angeles City Pampanga PH
04-2003
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Knowledge in MS Office
Strong leadership
Languages
English
Timeline
Origin Data Capture Team Leader
United Parcel Service, UPS
01.2018 - 11.2023
US Matching Team Leader
United Parcel Service, UPS
03.2010 - 12.2017
ABCC Compiler
United Parcel Service, UPS
05.2007 - 03.2010
Custom Processor
Amertron Incorporated
12.2005 - 05.2007
Bachelor of Science - Office Administration Major in Travel Management
<ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity<ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity