EDGAR YESAYAN
Winnetka
Summary
District Technical Manager and Hayward technical specialist with 8+ years of experience supporting builders, dealers, warranty stations, and service companies across Southern California. Expert in diagnostics, customer training, warranty operations, parts coordination, and field support. Known for strong communication, customer-facing leadership, and deep understanding of installation and service challenges.
Overview
8
8
years of professional experience
Work History
District Technical Manager (DTM)
Hayward Pool Products
09.2023 - Current
- Provide advanced technical support to builders, warranty stations, and homeowners.
- Perform diagnostics on VS pumps, heaters, automation, communication boards, and electrical issues.
- Conduct on-site training during real service calls.
- Document field trends and identify training needs.
- Support local sales and technical teams with demos and education.
- Coordinate warranty parts and ensure timely case resolution.
Warranty Technician (Hayward Specialist)
Aquamarine Pools
09.2022 - Current
- Lead technician for Hayward warranty calls, diagnostics, and repairs.
- Program, troubleshoot, and integrate OmniLogic, OmniPL, and OmniHub.
- Provide customer and technician education during startups and repairs.
- Manage warranty parts and claims.
- Support Hayward reps on escalations.
Pool Service Manager
03.2019 - 02.2022
- Managed 80+ service accounts while supervising two technicians.
- Built scheduling and dispatch systems similar to HUB workflows.
Pool Technician Apprentice
08.2017 - 02.2019
- Learned foundational pool service, hydraulics, and electrical troubleshooting.
- Hands-on experience with all major Hayward equipment.
Education
HS Diploma -
Granada Hills Charter High School
05.2018
Skills
- OmniLogic / OmniPL / OmniHub
- VS pump diagnostics & replacements
- Heater troubleshooting (HDF400, Universal H-Series)
- Electrical & hydraulic diagnostics
- Warranty workflow, CRM/ERP familiarity (Salesforce, D365)
- Customer training & field reporting
LANGUAGES
English (Fluent)
Armenian (Conversational)
CORE QUALIFICATIONS ALIGNED TO THE HUB ROLE
- Deliver hands-on training to technicians on automation programming, troubleshooting, startups, and repairs.
- Identify field training needs and translate complex concepts clearly.
- Strong parts knowledge with experience ordering, tracking, and managing warranty components.
- Experience with dispatch-style coordination, scheduling, and communication.
- Re-engage low-volume or frustrated clients with solutions-oriented support.
- Provide DTM-level support including escalations, field reports, and validation.
Timeline
District Technical Manager (DTM)
Hayward Pool Products
09.2023 - Current
Warranty Technician (Hayward Specialist)
Aquamarine Pools
09.2022 - Current
Pool Service Manager
03.2019 - 02.2022
Pool Technician Apprentice
08.2017 - 02.2019
HS Diploma -
Granada Hills Charter High School