Edgar Urias
San Diego
Summary
Experienced Task Force Manager with a proven track record of successfully reopening closed hotels following furloughs. Skilled in building high-performing teams through comprehensive recruitment, interviewing, hiring, onboarding, and training strategies across all hotel operations. Adept at identifying and addressing operational gaps, implementing efficient processes, and fostering a collaborative work environment to drive exceptional guest experiences. Results-driven, caring, and ethical manager with over 12+ years of hospitality experience. Strong background in operations, working with renowned brands such as Marriott, Wyndham, Navy Hospitality Group, and independent luxury boutique hotels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Genera Manager
Balboa Park Hotel
08.2023 - Current
- Manage daily operations for the hotel while focusing on achieving hotel profitability.
- Responsible for the overall development of staff, hiring, training, and onboarding.
- Manage effective leadership methods to motivate and inspire the team to promote successful goal achievements and guest experience satisfaction.
- Conduct weekly meetings with staff and corporate to set and meet quarterly goals.
- Fostered a culture of accountability for improved team cohesion and morale.
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
Assistant General Manager
SpringHill Suites Mission Valley
08.2021 - 08.2023
- Upholded hotel standards by balancing financial objectives with quality-driven strategies.
- Ensure optimal functioning by liaising with departmental leadership.
- Facilitated weekly staff meetings to align on sales objectives and operational strategies.
- Fostered a collaborative and guest-focused atmosphere through effective employee development.
- Delivered consistent and service-oriented interactions with guests and team members.
- Contribute to management of daily operations.
- Adhered to specified coverage needs efficiently.
General Manager
Comfort Inn Old Town San Diego
01.2021 - 08.2021
- Supervised all aspects of daily hotel functions.
- Managed property finances through budget development, expense monitoring, and procurement oversight.
- Motivate staff by setting goals, providing ongoing feedback, rewarding and recognizing employees
- Encouraged delivery of memorable stays through superior team collaboration.
- Handled ongoing forecasting for financial performance.
AGM / Task Force General Manager
La Quinta Inns & Suites
03.2019 - 01.2021
- Led strategic planning and management of daily hotel operations.
- Directed financial operations, promotional efforts and strategic planning consistent with corporate requirements.
- Developed and nurtured team members into future leadership roles.
- Directed department leaders to ensure outstanding employee experience.
- Developed budgets and forecasts in collaboration with Revenue Management to optimize financial performance.
- Monitored competitors, market movements, and city happenings to optimize team efficiency.
- Clear understanding of P&L, guest satisfaction scores (Medallia), and Company Brand Standards along with SOPs
Guest Services Manager
Navy Lodge North Island
03.2018 - 03.2019
- Trained and mentored Guest Service Representatives to enhance guest experiences.
- Enhanced service delivery by proactively identifying and fulfilling guest needs.
- Managed and oversaw department labor and expense budgets.
- Generate projections, discuss with team and leadership to align with business requirements.
- Developed and executed innovative business procedures to enhance guest satisfaction.
Operations Manager
Four Points by Sheraton San Diego SeaWorld
02.2016 - 03.2018
- Managed operations across Front Office, F&B, Housekeeping, Engineering, Sales, and Finance departments.
- Developed operational department budgets and managed their execution.
- Interviewed candidates, conducted hiring processes and implemented training programs.
- Enhanced guest retention through acknowledgment of loyal SPG members and promotion of new memberships.
- Mentored new team members and equipped them with crucial industry tools.
- Ensured compliance with departmental payroll and expense plans.
- Cultivated a dynamic team atmosphere that embodies success and strong work ethic.
Assistant Director of Housekeeping
La Jolla Marriott
12.2014 - 02.2016
- Optimized supply levels through strategic inventory management.
- Executed thorough room inspections to ensure high cleanliness standards.
- Facilitated seamless communication between staff to ensure task completion.
- Oversaw PMS operations and monitored room inventory to fulfill guest requests.
- Adjusted staffing levels corresponding to changes in occupancy.
Housekeeping Supervisor/ Front Desk Supervisor
Pantai Inn La Jolla
11.2013 - 12.2014
- Verified compliance with hotel quality standards for all inventory items.
- Ensured alignment with various departments to uphold guest experience standards.
- Inspected rooms to certify cleanliness and furniture cosmetics were up to par
- Ensured outstanding support during booking and scheduling processes.
- Ensure up-to-date tracking of available rooms.
- Tracked room reservations, cancellations, and payment processing efficiently.
- Executed efficient handling of guest needs while managing simultaneous tasks.
- Accommodated various guest requests swiftly.
Housekeeping Houseman
La Jolla Marriott Hotel
09.2012 - 11.2013
- Oversaw housekeeping staff and their activities.
- Applied meticulous attention to detail in arranging room layouts for optimal satisfaction.
Education
Associate degree - Business Administration & Hotel Operations Management
Southwestern College
Chula Vista, CA05.2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- P&L management
- Schedule management
- Labor cost controls
- Expense control
- Performance analysis
- Effective leader
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Manager’s Servsafe
Languages: English and Spanish
Bilingual: English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Genera Manager
Balboa Park Hotel
08.2023 - Current
Assistant General Manager
SpringHill Suites Mission Valley
08.2021 - 08.2023
General Manager
Comfort Inn Old Town San Diego
01.2021 - 08.2021
AGM / Task Force General Manager
La Quinta Inns & Suites
03.2019 - 01.2021
Guest Services Manager
Navy Lodge North Island
03.2018 - 03.2019
Operations Manager
Four Points by Sheraton San Diego SeaWorld
02.2016 - 03.2018
Assistant Director of Housekeeping
La Jolla Marriott
12.2014 - 02.2016
Housekeeping Supervisor/ Front Desk Supervisor
Pantai Inn La Jolla
11.2013 - 12.2014
Housekeeping Houseman
La Jolla Marriott Hotel
09.2012 - 11.2013
Manager’s Servsafe
Associate degree - Business Administration & Hotel Operations Management
Southwestern College