Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages: English and Spanish
Languages
Timeline
Generic

Edgar Urias

San Diego

Summary

Experienced Task Force Manager with a proven track record of successfully reopening closed hotels following furloughs. Skilled in building high-performing teams through comprehensive recruitment, interviewing, hiring, onboarding, and training strategies across all hotel operations. Adept at identifying and addressing operational gaps, implementing efficient processes, and fostering a collaborative work environment to drive exceptional guest experiences. Results-driven, caring, and ethical manager with over 12+ years of hospitality experience. Strong background in operations, working with renowned brands such as Marriott, Wyndham, Navy Hospitality Group, and independent luxury boutique hotels.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Genera Manager

Balboa Park Hotel
08.2023 - Current
  • Manage daily operations for the hotel while focusing on achieving hotel profitability.
  • Responsible for the overall development of staff, hiring, training, and onboarding.
  • Manage effective leadership methods to motivate and inspire the team to promote successful goal achievements and guest experience satisfaction.
  • Conduct weekly meetings with staff and corporate to set and meet quarterly goals.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Streamlined operational processes by implementing best practices.

Assistant General Manager

SpringHill Suites Mission Valley
08.2021 - 08.2023
  • Upholded hotel standards by balancing financial objectives with quality-driven strategies.
  • Ensure optimal functioning by liaising with departmental leadership.
  • Facilitated weekly staff meetings to align on sales objectives and operational strategies.
  • Fostered a collaborative and guest-focused atmosphere through effective employee development.
  • Delivered consistent and service-oriented interactions with guests and team members.
  • Contribute to management of daily operations.
  • Adhered to specified coverage needs efficiently.

General Manager

Comfort Inn Old Town San Diego
01.2021 - 08.2021
  • Supervised all aspects of daily hotel functions.
  • Managed property finances through budget development, expense monitoring, and procurement oversight.
  • Motivate staff by setting goals, providing ongoing feedback, rewarding and recognizing employees
  • Encouraged delivery of memorable stays through superior team collaboration.
  • Handled ongoing forecasting for financial performance.
Verified asset protection measures maintained quality assurance in line with company expectations.

AGM / Task Force General Manager

La Quinta Inns & Suites
03.2019 - 01.2021
  • Led strategic planning and management of daily hotel operations.
  • Directed financial operations, promotional efforts and strategic planning consistent with corporate requirements.
  • Developed and nurtured team members into future leadership roles.
  • Directed department leaders to ensure outstanding employee experience.
  • Developed budgets and forecasts in collaboration with Revenue Management to optimize financial performance.
  • Monitored competitors, market movements, and city happenings to optimize team efficiency.
  • Clear understanding of P&L, guest satisfaction scores (Medallia), and Company Brand Standards along with SOPs

Guest Services Manager

Navy Lodge North Island
03.2018 - 03.2019
  • Trained and mentored Guest Service Representatives to enhance guest experiences.
  • Enhanced service delivery by proactively identifying and fulfilling guest needs.
  • Managed and oversaw department labor and expense budgets.
  • Generate projections, discuss with team and leadership to align with business requirements.
  • Developed and executed innovative business procedures to enhance guest satisfaction.

Operations Manager

Four Points by Sheraton San Diego SeaWorld
02.2016 - 03.2018
  • Managed operations across Front Office, F&B, Housekeeping, Engineering, Sales, and Finance departments.
  • Developed operational department budgets and managed their execution.
  • Interviewed candidates, conducted hiring processes and implemented training programs.
  • Enhanced guest retention through acknowledgment of loyal SPG members and promotion of new memberships.
  • Mentored new team members and equipped them with crucial industry tools.
  • Ensured compliance with departmental payroll and expense plans.
  • Cultivated a dynamic team atmosphere that embodies success and strong work ethic.

Assistant Director of Housekeeping

La Jolla Marriott
12.2014 - 02.2016
  • Optimized supply levels through strategic inventory management.
  • Executed thorough room inspections to ensure high cleanliness standards.
  • Facilitated seamless communication between staff to ensure task completion.
  • Oversaw PMS operations and monitored room inventory to fulfill guest requests.
  • Adjusted staffing levels corresponding to changes in occupancy.

Housekeeping Supervisor/ Front Desk Supervisor

Pantai Inn La Jolla
11.2013 - 12.2014
  • Verified compliance with hotel quality standards for all inventory items.
  • Ensured alignment with various departments to uphold guest experience standards.
  • Inspected rooms to certify cleanliness and furniture cosmetics were up to par
  • Ensured outstanding support during booking and scheduling processes.
  • Ensure up-to-date tracking of available rooms.
  • Tracked room reservations, cancellations, and payment processing efficiently.
  • Executed efficient handling of guest needs while managing simultaneous tasks.
  • Accommodated various guest requests swiftly.

Housekeeping Houseman

La Jolla Marriott Hotel
09.2012 - 11.2013
  • Oversaw housekeeping staff and their activities.
  • Applied meticulous attention to detail in arranging room layouts for optimal satisfaction.

Education

Associate degree - Business Administration & Hotel Operations Management

Southwestern College
Chula Vista, CA
05.2024

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • P&L management
  • Schedule management
  • Labor cost controls
  • Expense control
  • Performance analysis
  • Effective leader

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

Manager’s Servsafe

Languages: English and Spanish

Bilingual: English and Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Genera Manager

Balboa Park Hotel
08.2023 - Current

Assistant General Manager

SpringHill Suites Mission Valley
08.2021 - 08.2023

General Manager

Comfort Inn Old Town San Diego
01.2021 - 08.2021

AGM / Task Force General Manager

La Quinta Inns & Suites
03.2019 - 01.2021

Guest Services Manager

Navy Lodge North Island
03.2018 - 03.2019

Operations Manager

Four Points by Sheraton San Diego SeaWorld
02.2016 - 03.2018

Assistant Director of Housekeeping

La Jolla Marriott
12.2014 - 02.2016

Housekeeping Supervisor/ Front Desk Supervisor

Pantai Inn La Jolla
11.2013 - 12.2014

Housekeeping Houseman

La Jolla Marriott Hotel
09.2012 - 11.2013

Manager’s Servsafe

Associate degree - Business Administration & Hotel Operations Management

Southwestern College
Edgar Urias