EDGAR TORRES
Santa Ana,CA
Summary
Highly organized and detail-oriented professional with extensive experience in both customer service and data entry, adept at accurately managing large volumes of information while providing excellent customer support through effective communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ASPEN MEDICAL PRODUCTS
Irvine, CA
12.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order fulfillment processes, ensuring timely delivery of medical products to clients.
- Provided exceptional support by educating customers on product features and usage.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service/ Data Entry
Westridge Laboratories
01.2022 - 01.2025
- Handle customer inquiries regarding products, services, pricing, account information, and tracking.
- Answering phone calls, take messages, and direct calls to the appropriate personnel.
- Processing incoming orders through various channels, including phone, email, and online platforms. (SPS Commerce, Amazon Seller and Vendor Central, Emap, Afaxys, other EDI Portals)
- Accurately entering order details into the company’s ERP system for processing.
- Ensuring the accuracy of customer information, product selection, quantity, and pricing.
- Verifying payment information and processing transactions efficiently.
- Managing the filing, retrieval, and organization of physical and electronic documents.
Warehouse Worker
Gurin Products
01.2019 - 01.2022
- Print orders on ship station then pull and pack orders.
- Answer customer calls and listen and respond to voicemails.
- Prepare orders for shipment following picking tickets, purchase orders and packing slips.
- Create shipments on Amazon (Seller and Vendor Central) by incorporating product descriptions, measurements, labeling, quantity, and any other product information, then printing shipping labels.
- Generate appropriate shipping documents, including packing list and bill of lading.
- Operate forklift to transport shipments safely and efficiently from storage to delivery pallets or trucks.
- Unload trucks, organize pallets for movement of boxed merchandise to designated areas throughout warehouse or storage.
- Monitor inventory through weekly counts and update them onto excel spreadsheet.
Order Processor/ Warehouse
VogueWigs
01.2016 - 01.2019
- Prepare and pack customer orders for shipping.
- Learning all product SKUs and brand acronyms.
- Stock inventory and maintain warehouse organization.
- Efficiency in making USPS and UPS address labels.
- Inspecting and processing customer returns.
- Understanding policies and procedures for vendor returns.
Education
High school diploma -
Tustin High School
Tustin, CA01-2015
Skills
- Typing speed
- Understanding of basic software
- Communication
- Attention to detail
- Organization
- Time Management
- Research and data collection
- Teamwork
- Focus
- Multitasking
- MS Office
- Data entry
- Answering Phones
LANGUAGES
English (fluent)
Spanish (fluent)
Timeline
Customer Service Representative
ASPEN MEDICAL PRODUCTS
12.2025 - Current
Customer Service/ Data Entry
Westridge Laboratories
01.2022 - 01.2025
Warehouse Worker
Gurin Products
01.2019 - 01.2022
Order Processor/ Warehouse
VogueWigs
01.2016 - 01.2019
High school diploma -
Tustin High School