EDGAR TORRES
Costa Mesa
Summary
Experienced office professional with solid background in administrative support and team leadership. Smoothly coordinates work of team members while meeting challenging office demands. Specializes in medical field, customer service. Proven history as Front Desk and Reception, back office medical assistant. Apply strong knowledge of customer service, and general bookkeeping procedures to handle daily needs and improve workflows. Proficiency in MS Office software programs, including Word.
Professional administrative specialist with keen eye for detail and exceptional organizational skills. Successfully managed office operations and facilitated smooth communication between departments, ensuring seamless workflow. Renowned for reliability, adaptability, and fostering collaborative team environment.
Overview
15
15
years of professional experience
Work History
Front Office Administrator
Dynamics orthotics and prosthetics
08.2021 - Current
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations
- Answered phone calls and correspondence and preparing service requests to assist customers
- Managed customer accounts by processing payments and credit card receipts
- Answered phones and prepared correspondence to clients and vendors
- Maintained database of current customers, updated data, and purged system of inactive account information
- Managed customer billing cycle, entered payments and prepared past-due notices
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Communicated with patients and families proactively to gather information on patient's condition
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
New Business Consultant
Principal Financial Services
02.2022 - 07.2024
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Evaluated current processes to develop improvement plans.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Led restructuring of organization internal processes, resulting in improved performance.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Managed multiple projects simultaneously while consistently meeting deadlines and exceeding client expectations.
Site Coordinator
Principal Financial Services
02.2022 - 07.2024
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Managed site logistics to ensure smooth operations and minimize disruptions to surrounding community.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office
Fountain Orthotics & Prosthetics
05.2015 - 10.2021
- Handled important time sensitive documents for billing and coding
- Ensured accuracy of documents for proper processing
- Trained new employees in all aspects of office practices and procedures
- Implemented efficient workflow process improvement to enable more productivity without hiring additional staff
- Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation
- Assisted staff during peak business times to effectively meet administrative and operational demands
- Used patience, tact, and diplomacy to defuse anger and resolve conflicts between staff or with outside individuals
- Scheduled front end to meet needs of business and keep team efficient
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Answered phone calls and scheduled or followed-up on appointments
- Coded patient information into the internal database, managed database security, and classified bills
- Distributed invoices to customers on timely basis
Medical Assistant
Gateway Medical Center
03.2010 - 09.2014
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Prepared and administered medications and vaccines as directed by physicians
- Interviewed patients to obtain medical information and document vital signs
- Assisted in casting/splinting and reductions of fractures
- Assisted physician with minor surgery procedures in office
- Prepared sterile tray
- Prepared patients for examinations, procedures, and treatments
- Improved clinical operations and productivity by promoting efficient patient flow
- Prepared specimens for outside lab testing, as ordered by the physicians
- Answered phone calls and scheduled or followed-up on appointments
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Communicated with patients and families proactively to gather information on patient's condition
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Organized, reviewed, and forwarded incoming test results to the physicians
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
- Decreased waste of supplies by implementing inventory management checklists
Education
Medical assistant certification - Medical Field
Saddleback High
Anaheim, Ca01.2010
Skills
- Workflow optimization
- Administrative support
- Microsoft Office
- Inventory control
- Financial reporting
- Schedule coordination
- Customer service
- Training and development
- Multitasking
- Time management
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
New Business Consultant
Principal Financial Services
02.2022 - 07.2024
Site Coordinator
Principal Financial Services
02.2022 - 07.2024
Front Office Administrator
Dynamics orthotics and prosthetics
08.2021 - Current
Front Office
Fountain Orthotics & Prosthetics
05.2015 - 10.2021
Medical Assistant
Gateway Medical Center
03.2010 - 09.2014
Medical assistant certification - Medical Field
Saddleback High
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